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Re: Full Bars of 4G LTE but Inconsistant Internet Connection
vzw_customer_support
Customer Service Rep
‎06-29-2021 10:00 AM

I must say you should not be showing "offline" at all. I would love to help to see what is going on with your data. We would be sad if you left us. May I have your nearest intersection and zip code? What happens if you leave the area? -Amber

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Re: Full Bars of 4G LTE but Inconsistant Internet Connection
swolfe2
Enthusiast - Level 1
‎07-29-2021 04:53 PM

I also started having this issue 2 days ago.

Details are:

  • Galaxy S10+
  • Zip code 37801
  • Nearest intersection: W Hunt Rd. / Middlesettlements Rd. 
  • Network on LTE / CDMA
  • Full/partial 4G/LTE bars, but websites/apps say I'm offline

The order I tried to resolve was:

  • Manual restart
  • Airplane mode on/off
  • Factory reset

None of my attempted steps have resolved the issue. As soon as I disconnect from my home's Wi-Fi, I'm lucky if I can get internet service on my phone again until I get back on Wi-Fi.

I'm not sure what else to try, but looking at the responses in here, it seems like people have been having this issue for a while. 

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Re: Full Bars of 4G LTE but Inconsistant Internet Connection
jarnold63
Enthusiast - Level 3
‎09-09-2021 11:51 AM

I have the same problem but only when I am at work. I see LTE and 3 bars but no date. I am in 29207. Seems like a particular tower issue but no one will help me. They only want to constantly reset my phone. Thinking I should move to a different service.

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Re: Full Bars of 4G LTE but Inconsistant Internet Connection
vzw_customer_support
Customer Service Rep
‎09-11-2021 11:56 AM

Hello, jarnold63! It's vital to have signal, so thanks for alerting us. We would be saddened to see you go and want to help. Please check your private messages for further assistance. -Tracy

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Re: Full Bars of 4G LTE but Inconsistant Internet Connection
jarnold63
Enthusiast - Level 3
‎09-13-2021 11:03 AM

Tried to respond but link did not work. Every day is same issue. Sitting at my desk, good signal strength but no internet.

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Re: Full Bars of 4G LTE but Inconsistant Internet Connection
vzw_customer_support
Customer Service Rep
‎09-15-2021 11:12 AM

jarnold63 thank you, for those details. Does this only happen indoors? How does it work when you are not at work? -Dolores

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Re: Full Bars of 4G LTE but Inconsistant Internet Connection
jarnold63
Enthusiast - Level 3
‎09-15-2021 11:20 AM

works fine everywhere else.

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Re: Full Bars of 4G LTE but Inconsistant Internet Connection
jarnold63
Enthusiast - Level 3
‎09-16-2021 05:20 AM

Seems that the area is getting larger. Used to go a couple hundred years down road and get data, now it's several miles. It's like the tower I'm connected to isn't connected to internet.

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Re: Full Bars of 4G LTE but Inconsistant Internet Connection
vzw_customer_support
Customer Service Rep
‎09-17-2021 11:28 AM

Hello, jarnold63. Many factors outside of Verizon’s control can contribute to indoor/ outdoor performance even in cases where you may have had service in the past. Coverage may vary day to day due to a variety of reasons such as cell site changes, foliage, construction, population changes, in-building issues and interference. In this area, you may have trouble making a phone call or using your service. Is this a home or work location that you're having these issues at? *Taylor

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Re: Full Bars of 4G LTE but Inconsistant Internet Connection
vzw_customer_support
Customer Service Rep
‎09-18-2021 05:25 AM

Gotcha. Can you provide the nearest intersection and zip code so that we can review the area?-Marshall

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