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Galaxy s8 is dropping out of 4G LTE while making phone calls.
MICCHA8
Member

For the last week my Galaxy s8 is dropping out of 4G LTE while making phone calls. Why is this happening? It is not occurring on my daughter's s8  which is on the same plan.

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Re: Galaxy s8 is dropping out of 4G LTE while making phone calls.
vzw_customer_support
Customer Support

MICCHA8, we know how important it is to make sure you have reception while using your Samsung Galaxy S8. I would be concerned if my phone was behaving differently from my family members as well. No worries, we will get to the bottom of this. Does your phone drop out of 4G LTE during every call? Have you recently made any changes to your device (software updates, installed 3rd party apps)? Does this occur with calls both indoors and outdoors?

 

GinaU_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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