HD Voice Dura XV LTE

[sean3770002]

Hello!  My aunt is using a Kyocera Dura XV LTE and is trying to turn on HD voice / HD calling.  We cannot find in the settings where to do that, and when she is on the phone, she appears to be on the legacy network.  HD calling is added on her account, but how do you turn it on on the phone itself?  Is HD voice available for this phone over LTE? 

[vzw_customer_support]

We apologize for any confusion about the HD Voice feature on your phone, sean3770002. The HD Voice feature on your phone is associated with WiFi Calling only. Please visit the link below for instructionst to use the WiFi Calling feature of your phone:

https://www.verizonwireless.com/support/knowledge-base-223149/

Are there any other Verizon Wireless questions that we can answer for you?

AntonioC_VZW

[smashcraft]

When you all discontinue your 3G network, will this device need to be replaced?  This device was purchased as it was thought the HDvoice / 4G LTE calling would work.

[vzw_customer_support]

No, it will not need to be replaced. HD Voice requires the 4G LTE network to function. BrittanyC_VZW

[mdfrown]

Wi-Fi is disabled on my phone, but every time I answer the phone the HD is shown as enabled.

How do I make sure both HD and Wi-Fi are disabled?

I started to enable Wi-Fi and cancelled, but that hasn't fixed the problem.

[vzw_customer_support]

mdfrown-

I understand wanting to make sure you are able to change your phone settings without any issues. I am here to help. Can you please confirm Wi-Fi calling is disabled from the phone settings? Here are the steps to follow  https://www.verizon.com/support/knowledge-base-215007/

-CarmenT_VZW