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I am requesting how to best report an issue in Valdosta, Georgia.
I have extremely show data speeds 0.08 mbps - 1.0 mbps in this area in the map. I spend a lot of my time in the red circled area, and my office is located on the black X mark.
This has been occuring over the last several months. Makes no difference to be inside or outside.
There is a Verizon tower directly in line of sight.
Is there any way to test this to see what the issue is? Also it occurs with different phones, but is constantly slow all the time. This is the only area in Valdosta that I have these types of slow data speeds. It is basically unusable.
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wetherb67, slow data speeds are a concern, we are here to help out. Since it has been over 24 hours since you originally posted, were you able to report your service issue through customer service? Regarding the present service experience, how far out do you need to travel before you notice a difference in speeds?
NicandroN_VZW
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The red area above is where the bad signal continues to be. I have now included a screenshot of the cell info app I use for further information. It cannot even locate the closest tower within eyesight standing outside. There is definitely a problem. Even though 4g is showing the data speed continues to be around 1 mbps.
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Also, here is a line of sight picture to the nearest cell tower. This should NOT be an issue!
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We want to be sure your data service is working the way it should wetherb67. What is the zip code where you are having trouble? What plan are you on? How much data has been used during your current billing cycle?
RashadM_VZW
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The zip code is 31602. I am not even close to using my data limit, currently at 1.1 GB. Let's eliminate all the useless steps regarding my phone or account, because my wife also has the issues.
The approximate address of the cell tower is here: Google Maps
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wetherb67, it's important to us that you have reliable service. We will need to troubleshoot this problem in order to determine if this is a network issue or device issue. At this time, no outages have been reported in Valdosta, which encourages us to take a closer look at your phones. When did this issue start? Is Wi-Fi enabled on your phones when you have this problem? Did you recently update the software on your phone or download a new application to it?
LasinaH_VZW
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Verizon Wireless Customer Support wrote:
wetherb67, it's important to us that you have reliable service. We will need to troubleshoot this problem in order to determine if this is a network issue or device issue. At this time, no outages have been reported in Valdosta, which encourages us to take a closer look at your phones. When did this issue start? Is Wi-Fi enabled on your phones when you have this problem? Did you recently update the software on your phone or download a new application to it?
LasinaH_VZW
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None of this applies to my issues. As stated before it occurs only when I am using 4g service, not WIFI. There is nothing wrong with any device I am using that would cause poor speeds only in one area.
Also i would appreciate any other posters starting another thread if you are having problems with your equipment or your area. I'm trying to keep this thread only on this specific problem.
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Dont feel too bad, I have a jetpack with beyond unlimited plan that has used 0/15GB and it can barely maintain 500Kbps with 5 bars of 4G LTE.
It got elevated to t2 tech then again to networking team and i got an email stating its due to poor service in the area.
They must have forgotten to read the whole log, because my phones mobile hotspot and my other jetpack speeds are just fine in the exact same spot.
So just keep in mind that they will make stuff up and call it an explanation.
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At home, when i am not out of state om a job, i pay $100/mo for unlimited data at 100Mbps download. And thats average, not just the speeds on a good day, which will be closer to 140Mbps.
I have the beyond unlimited plan with 2 jetpacks and a Samsung Galaxy S8+. 1 of the jetpacks seems to do okay, although 5-12Mbps i rarely see still, more like 2-3Mbps.
The other jetpack for reasons unkown cant even break 1Mbps which isnt even "okay", its terrible.
My phone usually has the best speeds for hotspot but now i cant even enable hotspot without getting a fatal error mesaage and it wont let me enable.
And its only costing me 3x as much as my home internet.
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I am soooo confused!
The 2 jetpaks and the phone as hotspot are all doing the same thing. Why have 3?
And you have home internet - why don't you configure a router on that for all your wifi (you aren't using the jetpaks at home for wifi internet access right?).
Re: the jetpaks, and just considering the signal level they receive:
You can go into the Jetpak Admin Display and verify signal strength RSRP and SNR (Manual pg 70). Compare the 2 Jetpaks.
Also compare network settings (manual page 68).
Your phone? Android? If so download Network Cell Signal Lite and compare RSRP and SNR to it.
Since the jetpaks are essentially routers, there are a whole host (pun intended) of reasons why the effective Mbps through each device to the carrier could be different. I presume you know how to administer these on a detailed level.
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I forgot to mention, another possible, but less probable reason for the differences in speed between the routers could be a difference in firmware revision between the two devices...
Any updates to your situation?
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Excuse me, I was responding to the wrong thread.
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IZ0LI413, we want to make sure that you have nothing but stellar service with your jetpack. If all of your other Verizon Wireless devices are not having issues at your home address, it would seem like a device related issue. How long have you had this jetpack that is giving you troubles? Is there any physical or liquid damage to the jetpack? Keep us posted.
KevinR_VZW
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I think the OP is having problems with all of their devices, hence really a tower or network issue...
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Maybe 3 months. There has been no liquid or or physical damage to the device. It has not been exposed to excessive heat.
When i talked to t2 tech they said that the sim card on their end had no information for it, I was hoping the networking team they escalated the ticket to might expand on that, but i just got a made up generic email.
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Izoli413, I appreciate the additional information provided. I have sent you a private message to further assist and get to the bottom of your device concerns.
Thank You,
MichelleS_VZW
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At this point I have just resigned that it will never be fixed and this is a dead zone. Unfortuate that nothing will be done about it.
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I know this isn't a solution: have you looked at a program / setting for your device that forces it onto 3G?
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We don't want you to give up Wetherb67. I understand the importance of having fast service in your area. Is anyone else having this issue? What is the make/model of your device? How far do you have to go for your service to get better?
AmberF_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
