I have tried reporting a service outage for our area. Prior to 3g being discontinued, I would receive decent 3G and LTE. Once 3g was discontinued, we have ZERO coverage in our area. Customer service calls take FOREVER, and I receive a report that "all is well" with our coverage.
The coverage map shows full LTE coverage for "Bear Branch Kentucky, 41714"
I, along with hundreds of other customers who work in the area, can confirm this is not true!
I need someone to really investigate why we lost coverage when 3g towers were turned off, even though we had LTE prior to this.
Thank you for taking the time to reach out to share your experience about Verizon service. We would love the opportunity to review your account/device/coverage and find solutions. Please reply to the following Private Note to get started. We are eager to get your answers.
-Deb
3G has been shut down since the first of the year and we definately want you to have coverage and/or options to make sure you are able to connect.consistently. Let’s get a fresh pair of eyes on the situation. Click on the link below to provide us with permission to access your account.
By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our privacy policy to learn more at verizon.com/privacy. California customers can also view our California Privacy Notice at verizon.com/californiaprivacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.
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-Deb
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