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How do I report 4G coverage issues? Maps indicates that we should have coverage in my area, and our devices show 3 bars, but noone can get any data...
redmanjbj
Newbie
‎10-12-2014 10:55 AM

For at least the past 5 or 6 months we've been unable to access any data in about a 5 square mile area in the 27520 zip code.  I've talked to at least 10 people here who have various devices and all of them are experiencing the same.  We all show between 1 and 3 bars of LTE signal, but there's no data flowing.  I've tried turning off LTE and using 3G and it still doesn't help.   Is there anyone that I could report the problem to?

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Re: How do I report 4G coverage issues?  Maps indicates that we should have coverage in my area, and our devices show 3 bars, but noone can get any data...
vzw_customer_support
Customer Service Rep
‎10-13-2014 09:51 AM

Thank you for reaching out to us regarding your service experience at your zip code, redmanjbj. What device are you currently using? Is this experienced mostly indoors, or also when you go outdoors as well?

NicandroN_VZW

Follow us on twitter @VZWSupport

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