How do I report a service problem?
Snarl2
Newbie

From my home (Ledyard, CT 06339) I have no internet access and cannot run updates. If I travel a short distance away it works fine. When I try an update or to access the web from home, which I can do almost anywhere else, the phone shows "Network not available."  Service has worked here in the past, and just stopped working over the last several months. Spotty outages at first, now nothing. It is a Galaxy S5 that shows 4G with a very strong signal, but still will not connect. Wireless phone service and text work fine. Yes, I have restarted the phone many times, etc. etc. etc.

All I have to do to have the phone work properly is leave home (no reboot or anything else, just leave home).

  I got tired of being on hold trying to call, have unsuccessfully searched the Verizon website for a way to report a problem, and am trying this as a last resort. It is amazing Verizon Wireless has links to almost everything, including how soon you are illegible for an upgrade (anything that makes them a profit), but they can't provide a simple link for support. A community discussion board, that may or may not be monitored, is all we get.

Next step, if Verizon WON'T make a way for customers like me to contact them with a problem, or at least provide enough manning for the tech support line to at least answer the call in less than an hour, is change service providers to one that will. I'm getting very close . . .

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Snn5
Legend

Snarl2 wrote:

  I got tired of being on hold trying to call, have unsuccessfully searched the Verizon website for a way to report a problem, and am trying this as a last resort. It is amazing Verizon Wireless has links to almost everything, including how soon you are illegible for an upgrade (anything that makes them a profit), but they can't provide a simple link for support. A community discussion board, that may or may not be monitored, is all we get.

There is also Live Chat and when you call on the phone, you need to open a network ticket.

And, yeah, this community is monitored.


Have you asked Verizon over the phone or in a corporate store for a free SIM replacement?

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joeschin
Newbie

I too have searched far and wide on Verizon's site in an attempt to report a service outage in our area that has persisted for more than 2 weeks now. We cannot make or receive wireless phone calls. This is extremely frustrating Verizon. Let's get it fixed or provide customer refunds now!

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vzw_customer_support
Customer Service Rep

Joeschin, being able to reach us should be as easy as a few clicks of your mouse. You can always reach out to us on social media, and here in the forums. We are sorry you have had signal issues for so long. It sounds like this is not happening everywhere you go is that correct? Are there others that are without service in the area as well? What services are having challenges?  Do you get an error message? Please share as much detail as possible so we can get to the bottom of your service needs, and get you back to the future.


CheriS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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