How do I report a service problem?
Snarl2
Newbie

From my home (Ledyard, CT 06339) I have no internet access and cannot run updates. If I travel a short distance away it works fine. When I try an update or to access the web from home, which I can do almost anywhere else, the phone shows "Network not available."  Service has worked here in the past, and just stopped working over the last several months. Spotty outages at first, now nothing. It is a Galaxy S5 that shows 4G with a very strong signal, but still will not connect. Wireless phone service and text work fine. Yes, I have restarted the phone many times, etc. etc. etc.

All I have to do to have the phone work properly is leave home (no reboot or anything else, just leave home).

  I got tired of being on hold trying to call, have unsuccessfully searched the Verizon website for a way to report a problem, and am trying this as a last resort. It is amazing Verizon Wireless has links to almost everything, including how soon you are illegible for an upgrade (anything that makes them a profit), but they can't provide a simple link for support. A community discussion board, that may or may not be monitored, is all we get.

Next step, if Verizon WON'T make a way for customers like me to contact them with a problem, or at least provide enough manning for the tech support line to at least answer the call in less than an hour, is change service providers to one that will. I'm getting very close . . .

Labels (1)
0 Likes
Reply
23 Replies
Hood69
Newbie

I am having same issue here in East TN, no 4GLTE no internet, cant make calls or texts.  is there an outage in the surrounding east tn area?  I really need this fixed ASAP!!!  I have a business to run here!!!!!  zip code 37650

0 Likes
Reply
janiebishop
Newbie

Just wondering if you ever heard how to report an outage? In East TN and had no service all day.

0 Likes
Reply
NunYaBizzness
Enthusiast - Level 2

jjust a slap in the face to VZN customers that there is no way to check/report an outage!

0 Likes
Reply
Snn5
Legend

You can check for outages from a number of Googled resources and keywords.

0 Likes
Reply
NunYaBizzness
Enthusiast - Level 2

I checked google amd the Verizon site before posting here and got no luck.   Your reply is not helpful or constructive in any way.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

We always want you to be able to report any outages in the area NunYaBizzness . What issues are you having exactly? Is there anything we can assist you with? What zip code are you in?  You can also contact us through social media if you are not able to make the call. Check this out http://vz.to/1NXZMCs .
JorgeO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
Snn5
Legend

To report an outage, call Verizon customer care or dial *611 if phone service is available and you are reporting a data issue.

0 Likes
Reply
joeschin
Newbie

I can't dial 611 because I have no phone service in my area here in Wheatland, Wyoming and your website is like navigating a labyrinth maze to report a service outage. This has been ongoing for 2 weeks or more now. This is frustrating Verizon!

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Joeschin we never want to have you feeling like service is optional. What zip code are you in? When did this start, what was the phone doing? What make and model phone do you have? Let us find out what is happening and get you up and running again.


CheriS_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
Ann154
Community Leader
Community Leader

I was actually near Wheatland, WY this week. I had a decent 4G LTE network available on my phone to access the road conditions website. I didn't make any phone calls so I don't know if the voice calls portion worked.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
Snn5
Legend

I don't work for Verizon, so this isn't my site, but the only other way I know to contact Verizon, short of snail mail, is to use another person's phone or landline and call Verizon, or visit a store.  There is no email address for Verizon, nor an area to report issues.

0 Likes
Reply
janiebishop
Newbie

I have no phone service so I can't call support.  My internet is through another carrier, thank goodness.  But it's really unnerving having no phone and no way to call for help if necessary.  Thanks.

0 Likes
Reply
Snn5
Legend

Your phone has data.  You pay for it.  You can visit a store or live chat as well.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

janiebishop,

Your phone shouldn't be down and out. Let us figure it out. How long have you been having this issue? Have you completed any updates recently? Is this indoors, outdoors, or both? What zip code are you in? We are here to help.
JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
vzw_customer_support
Customer Service Rep

@Snarl2


I regret to learn of the trouble you have had contacting us. We want your service to work for you everywhere. Let's get your signal boosted. I did look at the zip code you provided and coverage looks good. I have a few questions to make sure we are troubleshooting this correctly. Do you have this trouble on other VZW devices at your home? Do you have WIFI access at home? If so do you have the same error when using WIFI at your home?


AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
Snarl2
Newbie

I normally do not use wi-fi at home, but have previously set it up for a test. Using Comcast cable internet with a wi-fi router, the web and update functions work fine. The location service still cannot find my location. When I leave for work, within less than 3 miles away, everything begins to function normal, including the web, updates, and location service.

The problem started intermittently about 3 months ago, where the weather widget could sometimes not identify my location for weather updates, and has become a constant issue for about the last month. As previously noted, 3 miles away everything works fine. Tonight I will check how far I need to travel in different directions for the services to begin working again.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

@Snarl2

We don't want you to have to do that type of investigation. Let's get your coverage working now. How about other VZW devices any other devices with trouble? Also, lets make sure your phone is set to get the best signal http://vz.to/1Kkks3k. When you are in this screen please choose LTE/CDMA. Please keep us posted.


AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
Snn5
Legend

Have you tried resetting your router, perhaps making sure you are not behind a firewall and that the router accepts the phone's MAC address?

0 Likes
Reply
Snarl2
Newbie

The router is not connected, powered off, and put away.

0 Likes
Reply
Snn5
Legend

Oh, I see, it worked fine on wifi data, but network data seems to be gone?

0 Likes
Reply