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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How long does it take for your number to port?
Sarasatellite
Member

On Aug 1 my new phone was activated. I switched from Sprint. I can call out (but not receive calls) and send and receive texts from Verizon customers only. I had it reactivated several days ago. Still the same results. When you call me it goes straight to voicemail which sounds like my old provider vm message. I'm assuming this means my number hasn't been ported or possibly unsuccessful.

I don't have a real working phone. You are making me pay an activation fee but I don't feel "activated" and it's been 11 days. 

I feel major buyers remorse for switching. I love the phone but the lack of service is unsettling. I feel like I'm stuck for 2 years now. Maybe I should have just got a new number because it feels like a porting issue. 

Re: How long does it take for your number to port?
Ann154
Community Leader
Community Leader

Have you actually setup your new voicemail for Verizon Wireless? Are you using an iPhone or something else? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: How long does it take for your number to port?
mama23dogs

Have you called 611 or used chat to tell Verizon?

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Re: How long does it take for your number to port?
vzw_customer_support
Customer Support

Glad to hear you join our network, Sarasatellite. We are happy to have you on board and I am happy to resolve your issues. To confirm, did you receive any SMS notification that your port has completed? Lorenzo

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Re: How long does it take for your number to port?
Sarasatellite
Member

Yes vmail had been set up to answer the above question.

No text like that. I only get texts telling me to sign up for cloud service or premium vmail and those type messages. I was told I would get a text telling me my port is complete. I was also also told to wait 72 hrs by multiple people but it's been 14 days now. 

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Re: How long does it take for your number to port?
vzw_customer_support
Customer Support

A port request is typically completed within 24 hours. While some services may take additional time to transition, if your port has not completed we do want to get you to the right place. Please contact our port center at 888-844-7095. -Loren

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Re: How long does it take for your number to port?
Piscestg
Sr. Member

This is unbelievable. I ported one of my lines to T-Mobile a month ago after being with Verizon for 28 years. All I did was go into the store and they got my number ported in about 20 minutes. 

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Re: How long does it take for your number to port?
Sarasatellite
Member

Ok I will try and call that number again. This has been beyond frustrating. 😞

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Re: How long does it take for your number to port?
vzw_customer_support
Customer Support

Thank you for taking this step. It is always our goal to ensure a port request is resolved quickly so you can get back to using the number and service you prefer. Please keep us updated, so we can ensure everything has been resolved.*Stanley

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