How to I report poor service coverage in zip code 63025?
kamueller71
Newbie

How to I report poor service coverage in zip code 63025? I have an Iphone 5 and I only get 1x most of the time (if I get service at all), occasionally one bar on 3G. I was able to get more bars and better service with my Iphone 4. This is where I work and where I spend a great deal of my time. My colleagues who have AT&T have no problem making phone calls or text messages, or accessing the internet with LTE. I am beyond frustrated.

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vzw_customer_support
Customer Service Rep

@Kamueller,

Look no further help is here! I want you to have the best service at all times.

No reported issues in that area. However, I do see this is an extended coverage area and service can vary since you are not using a VZW tower. Is the issue only with data?  Try this http://www.verizonwireless.com/support/devices/knowledge_base.html/64531 and see if you notice a difference.

Keep us posted.

JohnB_VZW

Follow us on Twitter @VZWSupport

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kamueller71
Newbie

Hi John,

I've tried that fix numerous times, but I did attempt it again. Still only 1x with an occasional one bar for 3G, if any service at all. It is for data, calls, and messaging. Essentially, my phone is useless unless I'm on wifi.

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vzw_customer_support
Customer Service Rep

kamueller71,

Let's ensure you can enjoy your service and device. Has a resolution ticket been opened for you before for these service issues? Are other Verizon Wireless customers experiencing service issues?

KarenC_VZW
Follow us on Twitter @VZWSupport

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kamueller71
Newbie

I have never opened a resolution ticket on this issue. I have mostly just dealt with it. But to be honest, with the new Iphone coming out, I have considered switching because of this issue. I thought I would ask about it before I made that decision. I work in a high school, so although there are lots of other Verizon users, any evidence I could provide would be anecdotal. Extremely informal surveying shows that AT&T gets the best signal; Verizon and Sprint are the worst in this area.

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vzw_customer_support
Customer Service Rep

kamueller71,

Thank you so much for the details. We want to make sure we get the best service that we have to offer. We woudl be sad to see you leave the Verizon Wireless family. Have you been able to remove the sim card from the device for a good 10-15 seconds: http://vz.to/1c4iBBG? If not, please try that and then re-test. Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport 

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kamueller71
Newbie

Hi,

That didn't work either. I tried it three times.

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vzw_customer_support
Customer Service Rep

kamueller71, we appreciate your patience and efforts. Let's make sure that your device settings are correct. Tap Settings>Cellular>Enable LTE & Roaming ON. Next, disable your Wi-Fi connection. Keep us posted.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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kamueller71
Newbie

Hi,

Same result-- one bar for 1x or 3G.

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vzw_customer_support
Customer Service Rep

Hi kamueller71!

Your efforts are greatly appreciated, let's get to the bottom of this! I would like the opportunity to review the details of your resolution ticket. I will be sending you a Private Message within the next 2-3 minutes.

Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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emerkel
Newbie

I  tried all of the above steps also, nothing worked. I just bought the iphone 11 this week because I thought it was my iphone 8 causing the issue...

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vzw_customer_support
Customer Service Rep

emerkel

 

Your patience is appreciated while we troubleshoot this issue with you. Do you know of other wireless users having issues with service at this location? Do you have access to Wi-Fi at that address? Do you notice that service improves when you leave this area? 

 

 

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KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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