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How to report sudden problem with 4G LTE coverage?
khallman
Member

I would like to report a sudden loss of 4G LTE coverage in my area (zip code 24562). I have been able to pick up 4G LTE data coverage in my home prior to Wednesday, June 18. Since then, however, I have only been able to pick up 3G and 1X coverage, which means my internet does not work at all. This has happened on my phone and my 4G jetpack, both of which PICKED UP 4G PREVIOUSLY. When I called VW customer service the other day, I was told that the computer shows no coverage in my area. However, before signing our contract a customer service representative at VW informed us that our 4G Jetpack WOULD work in our area because it was within range of a tower. I refuse to spend any money to fix this, and I refuse to continue paying for service that has suddenly stopped working. I would appreciate if my data coverage could return to the way it was a week ago, and I could pick up some 4G internet within my own home. Thank you.

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Re: How to report sudden problem with 4G LTE coverage?
LRVassar
Sr. Member

khallman wrote:

I would like to report a sudden loss of 4G LTE coverage in my area (zip code 24562). I have been able to pick up 4G LTE data coverage in my home prior to Wednesday, June 18. Since then, however, I have only been able to pick up 3G and 1X coverage, which means my internet does not work at all. This has happened on my phone and my 4G jetpack, both of which PICKED UP 4G PREVIOUSLY. When I called VW customer service the other day, I was told that the computer shows no coverage in my area. However, before signing our contract a customer service representative at VW informed us that our 4G Jetpack WOULD work in our area because it was within range of a tower. I refuse to spend any money to fix this, and I refuse to continue paying for service that has suddenly stopped working. I would appreciate if my data coverage could return to the way it was a week ago, and I could pick up some 4G internet within my own home. Thank you.

The coverage map is showing no coverage for a majority of that ZIP code. Depending on your specific address, you may have service, but in the Spring and Summer with new foliage, it could cut your service completely.

"Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather."

Customer Agreement | Verizon Wireless

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Re: How to report sudden problem with 4G LTE coverage?
LRVassar
Sr. Member

khallman wrote:

I would like to report a sudden loss of 4G LTE coverage in my area (zip code 24562). I have been able to pick up 4G LTE data coverage in my home prior to Wednesday, June 18. Since then, however, I have only been able to pick up 3G and 1X coverage, which means my internet does not work at all. This has happened on my phone and my 4G jetpack, both of which PICKED UP 4G PREVIOUSLY. When I called VW customer service the other day, I was told that the computer shows no coverage in my area. However, before signing our contract a customer service representative at VW informed us that our 4G Jetpack WOULD work in our area because it was within range of a tower. I refuse to spend any money to fix this, and I refuse to continue paying for service that has suddenly stopped working. I would appreciate if my data coverage could return to the way it was a week ago, and I could pick up some 4G internet within my own home. Thank you.

The coverage map is showing no coverage for a majority of that ZIP code. Depending on your specific address, you may have service, but in the Spring and Summer with new foliage, it could cut your service completely.

"Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather."

Customer Agreement | Verizon Wireless

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