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I can't use data when talking on the phone
JANJON4
Member

My problem started today. I can't use data while I talk on the phone. My phone goes from 4G to 1x when I make a call. I can't use any apps or anything.

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Re: I can't use data when talking on the phone
Weth
Sr. Leader

That usually indicates HDCalling (aka Advanced Voice, VoLTE, LTE calling) was turned off.   What phone do you have?  The setting depends on the phone. 

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Re: I can't use data when talking on the phone
vzw_customer_support
Customer Support

We certainly want you to be able to use your phone as intended, JANJON4. The issue outlined in your post makes sense, using data while making a call requires a solid 4G connection. If your signal changes from 4G to 1X when you are on a call, the connection is not strong enough to handle calls and data at the same time. What is your ZIP code? We can check the area and see if any service/signal issues are noted for that area.


Also, you can call and browse if you connect to WiFi when cellular signal is not strong enough.



AntonioC_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I can't use data when talking on the phone
Zachariah815
Member

I have same problem. I just joined Verizon and now my phone does the same thing. Please help

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