Have a phone you love? Get up to $500 when you bring your phone.
$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on select Unlimited plans req’d. Device must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req’s are no longer met. See vzw.com/bring-your-own-device for details.
Ok. A little more info might help, e.g. what make/model phone do you have? And exactly what happens when you open the My Verizon app? Have you tried uninstalling/re-installing the app and clearing data/cache?
...Just another VZW customer...trying to offer some assistance...