I have 4 bars of 4G LTE but no internet. Works early in the Morning, then stops working when more people come to work around 8:30am. Network is down every single day. I'm sick of it. Your selling me a network that doesn't work!!!!!
Which plan do you have? If you have GoUnlimited, that plan can be de-prioritized at any time there is congestion on the tower you are using, such as the time when "more people come to work"(more people in one location = more people using the same tower)
While your device would still show the same signal strength, your data would simply be put behind the data of people whose data is not subject to the same restrictions, making it seem as if it is a slower data speed.
There are plans which do not place these same restrictions on data until you have used an amount of data exceeding a data threshold associated with your chosen data plan.
Go Unlimited data threshold = 0 GB of data/line/month
Beyond Unlimited data threshold = 22 GB of data/line/month
Above Unlimited data threshold = 75 GB of data/line/month
It all depends on how important your data speed and the amount of data you need in a month as to which plan is the best option for your needs.
@byersdar wrote:I have 4 bars of 4G LTE but no internet. Works early in the Morning, then stops working when more people come to work around 8:30am. Network is down every single day. I'm sick of it. Your selling me a network that doesn't work!!!!!
I thought it was just me. I posted a similar problem just now, but a quick scan indicates at least 3 posts with people having a similar problem.
With me, I have the Moto g6 (not g7), but the problem is similar. I initially (for the longest time) assumed that the Moto g6, being a low-end phone, was a "dud" (bad antenna, chip-set seemed good), but since I've noticed my iPad 6th gen LTE doing the same thing, and seeing similar posts here, I now see otherwise.
The problem, in my case, has seemed more location-dependent, but I too find that it works well early when I come-in 6am, but by around 9:30, it starts acting-up.
I know CDMA is going away by 12/31/2019 (except for a few select commercial customers); I wonder if we're seeing some provisioning issues in preparation for the transition?
BTW, I'm on the 8Gb plan, not unlimited. If people with "lesser plans" are getting "hosed" (per post above), it may well be time to examine options.
In speaking with tech-support, it sounds like "de-prioritization" only happens when you go over a certain data-limit (which I don't do).
Not sure what is going-on...
byersdar,
Help is here for you. We want to make sure that you have a data connection at all times. When did this problem start happening? (A few days ago? A few weeks ago? A few months ago?) Does the loss of data service happen only in one particular area or everywhere you go? If this happens in one particular location, may I please have your nearest intersection and city or zip code so I can accurately pinpoint your location? Do you know any other Verizon Wireless customers in your area with the same issue? AliciaD_VZW
Corner of S. Sheldon rd and Jacintoport Blvd. Houston Texas
We are sorry to hear that your service is not working in this area. How long has this been an issue?Are there others in the area with the same issues? JasperM_VZW
I am having the same problem with full LTE bars but no internet and nothing will load.
3500 West Blvd Montgomery, AL 36108
jrpjr23571, I rely on my internet daily, so I know how inconvenient is is for you not to be able to use your internet. We apologize for the issues you are having with your internet and we want to fix this.
I thoroughly reviewed the area around the address you provided and found no service issues or alerts to report. When did the issue begin? Are you experiencing any issues with your calls or with your text messages? Are others having the same issue
JacobV_VZW
I am having a similar problem. I have 2 bars of 4G LTE showing on my Samsung Galaxy S7 but the arrows are both on and I have nothing. Mornings and late evenings are fine. My kids have iPhones and can change a setting to make them 3G and they can use their phones. My plan is the Beyond Unlimited, can you please explain? This started about 6 weeks ago.
The address is 1812 Mimosa Point Road, Rockford, AL
Hello, shealamar. We want you to have reliable service, so I understand your concern about the signal. We're here to help. How far do you travel before the signal improves? What services are impacted (calls, text messages, or data)?
TracyB_VZW
Mine does the exact same thing. Except I travel and have service bars but no internet. I have called in twice and no one knows. It's been going on for the last 3 to 4 months.
66202
Thank you for that information. When did this problem start happening? CourtneyM_VZW
This happens to all 4 of my lines and two of my coworkers who have verizon. Works fine until 830-9 then no data until after 430-5. I have unlimited data we should not be getting booted from cell towers from congestion. Beverly ma 01915 and also in wenham mass. Im just about at the end with Verizon, never had this issue with AT&T and Im trying to run a business and its getting harder and harder to be on a jobsite with out access to email or texting.
Jayc2384, we would never want to lose your preference, and we're so sorry to hear about the service issues you're experiencing. Keeping you connected is vital, and we'd love to find out what's going on right away. To clarify, are you also experiencing issues with calls? When did this first start happening? Does this happen both indoors and outdoors?
LauraF_VZW
This has been happening since i switched to verizon, when
This is now happening at various locations throughout Georgia, especially Savannah. Many people I know at work and friends in multiple areas are all experiencing the same issue. The tower is literally in my front yard this is beyond absurd. But if I go to Atlanta everything is fine
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