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Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
How do I get 4g service that I should have and not 3g?
Let's figure out what's going on with that 4G austinmom! At the top of your screen, do you see LTE, EVDO, 3G? Have you ever had 4G? Where are you located? (zip code) Please elaborate so we can get the 4G up & running right away.
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport
I have the same issue. In addition to not having 4G LITE shown on my phone all the time, my phone has a poor reception it keeps dropping calls.
Farmerjenn,
We want to make sure you are getting the best connection possible. Have you tried resetting the network settings?: http://vz.to/1lPHmIg . Do you have any case on the iPhone? If so, does the problem persist with the case removed? What zipcode are you having the trouble in?
BrianP_VZW
Follow Us on Twitter @VZWSupport
Thank you for the reply. I reset the network numerous times. I tried not using the case. My home is 76708 and work is 75706. It worked a lot faster especially at work.
Sent from my iPhone
Farmerjenn,
Thanks for the information! I do show that you are located in a great coverage area. Do you notice this issue mostly indoors only? If you go to Settings>Cellular. Is LTE enabled?
EfrainM_VZW
Follow us on Twitter @VZWSupport