Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
I have a model 6620L jetpack that I use strictly for internet access for my desktop computer. I have a data only Verizon monthly plan. The jetpack sits on the computer desk and does not change locations. My issue is signal strength coming to the jetpack.
stonehouse7
Member

I have a model 6620L jetpack that I use strictly for internet access for my desktop computer. I have a data only Verizon monthly plan. The jetpack sits on the computer desk and does not change locations. My issue is signal strength coming to the jetpack. I can go from 4 strength bars (RSRP of -88dBm) to 1 strength bar (RSRP of -115 dBm) within one or 2 minutes with no change in the weather, sunshine, wind, etc. and no change in the jetpack location. What is causing this rapid and wide variation in my signal strength? Does it depend on the activity level on the tower? Is it because I am a data only customer and hence a lower priority than voice customers? The "Roaming" line on my jetpack screen reads "No"....does that have an impact on this issue? I am frustrated because the wide signal varuiation directly impacts my download/upload speeds. Can anyone explain what is causing this variation and how do I correct it?

Labels (1)
0 Likes
Re: I have a model 6620L jetpack that I use strictly for internet access for my desktop computer. I have a data only Verizon monthly plan. The jetpack sits on the computer desk and does not change locations. My issue is signal strength coming to the jetpa
Kornelius
Member

Here is a document Cell Signal Strength from Powerful Signal that will help in answering your question.

http://powerfulsignal.com/cell-signal-strength.aspx

Re: I have a model 6620L jetpack that I use strictly for internet access for my desktop computer. I have a data only Verizon monthly plan. The jetpack sits on the computer desk and does not change locations. My issue is signal strength coming to the jetpa
vzw_customer_support
Customer Support

We want you to have the most consistent signal at all times, stonehouse7. Kornelius provided some great information that can explain what you’re experiencing. Let’s take a deeper dive into this to further narrow it down. What zip code are you in? What times of day do you experience the fluctuations?


LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!