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I just recieved my 4g lte jetpack it is telling me all my data is used
AliciaMarie
Newbie
‎05-15-2015 10:44 PM

I just received my jetpack and it is telling me im out of data is this possible?

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Re: I just recieved my 4g lte jetpack it is telling me all my data is used
vzw_customer_support
Customer Service Rep
‎05-16-2015 10:36 AM
AliciaMarie,

I know that would concern me just the same and we're happy to help. To be sure of your usage you can always log into your My Verizon account online to check. As well, if you are on a share plan with other devices you can dial #DATA to determine your current balance. If you just receive the device and activated service, the data allowance may be prorated for a short time depending on your bill cycle date. Are you aware of your current bill cycle date and what date the device was activated? http://vz.to/1zCt292

AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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An Accepted Solution is available for this post. Jump to solution.
Re: I just recieved my 4g lte jetpack it is telling me all my data is used
vzw_customer_support
Customer Service Rep
‎05-16-2015 10:36 AM
AliciaMarie,

I know that would concern me just the same and we're happy to help. To be sure of your usage you can always log into your My Verizon account online to check. As well, if you are on a share plan with other devices you can dial #DATA to determine your current balance. If you just receive the device and activated service, the data allowance may be prorated for a short time depending on your bill cycle date. Are you aware of your current bill cycle date and what date the device was activated? http://vz.to/1zCt292

AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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