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I keep getting "out of service area" messages. I cannot make or receive phone calls or texts. My husband, who is sitting right next to me, has the exact same phone and is having no trouble.
Kate_H
Member

I keep getting the error message "out of service area". I cannot send or receive texts or phone calls. I know we're not out of the coverage area because my husband, who is sitting next to me, is having no trouble at all. We have the same type of  phone and are on the same plan. What gives?

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Re: I keep getting "out of service area" messages. I cannot make or receive phone calls or texts. My husband, who is sitting right next to me, has the exact same phone and is having no trouble.
Snn5
Sr. Leader

What device are you using?  Maybe you can power down, remove the SIM card and re-seat it firmly, then power on.  You might need a network refresh, or perhaps you need a free SIM replacement from a Verizon corporate store.

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Re: I keep getting "out of service area" messages. I cannot make or receive phone calls or texts. My husband, who is sitting right next to me, has the exact same phone and is having no trouble.
Kate_H
Member

Samsung Galaxy S4. I tried powering down a couple of times, but didn't think to remove the SIM card. (smh). Will give that a try, thanks!

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Re: I keep getting "out of service area" messages. I cannot make or receive phone calls or texts. My husband, who is sitting right next to me, has the exact same phone and is having no trouble.
Kate_H
Member

Sadly, that didn't work. Thanks, though.

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Re: I keep getting "out of service area" messages. I cannot make or receive phone calls or texts. My husband, who is sitting right next to me, has the exact same phone and is having no trouble.
Snn5
Sr. Leader

I go ahead to a corporate store and get a SIM.  While there they can verify the service issue.

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Re: I keep getting "out of service area" messages. I cannot make or receive phone calls or texts. My husband, who is sitting right next to me, has the exact same phone and is having no trouble.
Kate_H
Member

Thanks. Will do.