I live in Chapel Hill, NC. For the past several months, many people in our neighborhood have complained of the terrible service we are now receiving. It used to be the best. Now, we are having problems with dropped calls, and only able to understand every third word of a conversation on the other end. I am seriously concerned about this for two reasons. One, there are several elderly residents in this neighborhood, and I am concerned that they will have no way to call for help with the terrible service they are getting. Two, I work in the medical field. When I am on call, I am expected to be able to answer my phone when an emergency happens, and arrive at the hospital to care for a critically ill person. THIS COULD BECOME A FATAL ERROR ON THE SERVICE OF VERIZON, IF IT IS NOT FIXED. Frequent complaints to the company has not been addressed, and I find this to be unacceptable. How would you feel if your loved one was critically ill, and the person who is to care for them isn't able to receive the call to come to the hospital due to terrible service? That is called a delay in care and can be fatal. I expect you would like to fix this issue as soon as possible.
"Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather."
Customer Agreement | Verizon Wireless
While there may be an issue in your area, it is suggested that you don't use wireless service if it's a life or death situation, such as the one you've described.