I was having issues with a Droid turbo I got. It used 3 gb the first night and 2 gb the next day. I went to the store I bought it from and they told me I was using data watching videos, WHAT? I never watch videos besides I'm always on wifi. I've always had smart phone since they started coming out, so I know how to turn on wifi. I switched from a note 3 to the turbo then over night data usage from hell. I called Verizon tech support and after an hour on hold, being hung up on twice the support rep saw that the phone showed very little data usage approx. .5 gb but verizon showed 5 gb used by the turbo all in about 36 hrs. He was clueless so he said it was very odd and the phone must be defective. I went to the store told them what tech support said. They said phone was fine and told me several different lies about what I was doing to use the data. I told them I wasn't stupid and since I was within the 14 days I told them they could keep their phone. It costed me $35.00 but now I'm back on my note 3 and not using hardly any data. But verizon sent a offer to me to upgrade early to a turbo and they would pay the edge up $25.00 so it's like a free phone but now I'm afraid to activate it because I only have about 3.5gb of data left for the month and if this new one does what the previous turbo did I will only go over on my data. So I'm waiting to see if verizon fixes the problem or if I need to send this one back too.
This is happening to me as well. Just in the past couple of months my phone stopped connecting to google play or any apps when I am connected to my wifi. I have to disconnect my wifi for anything to connect but yet my data is still accruing. I monitored my data for half a year on a 3GB plan, and when it was clear that I averaged 1.5GB I switched to a 2GB plan, and immediately I went over 2GB 3 of the next 4 months. This will be my last and only contract with Verizon. I hope the government investigates and fines you for fraudulent activities!
This is a truly troubling issue with Verizon Wireless. I urge others who have experienced this problem to please share your story with me via e-mail at [removed].
Like many users that have posted on this thread, I too have had similar issues with Verizon Wireless data usage being charged at unusual times, while the device is connected to WiFi. My story is as follows. Until recently, my line was connected through a Verizon Wireless family plan with 8GB per month of data for the entire plan. About 2 months ago, I opted to leave the family plan and move to an individual account. According to the statistics reported by Verizon Wireless relative to the family plan account, the average monthly data usage attributable to my individual line was less than 2GB per month. In reliance on this statistic, I opted for the 2GB/mo. plan when transferring my line to an individual account with Verizon Wireless.
I am now on the 2GB per month plan with Verizon Wireless for one line. Today, November 16th, I received a message that I have already used 1.5GB of my 2GB monthly data allowance, but my billing cycle does not end until December 9th. This immediately raised a red flag. My browsing/phone usage behavior has not change since the time I was on the family plan. An remember, according to Verizon, on that plan my line was using less than 2GB per month on average. Now, suddenly, I am using 1.5GB in just less than two weeks!? Curious as to how this could be, I logged on to Verizonwireless.com to check my data usage. What I found was disturbing. According to Verizon Wireless, on Saturday 11/15 I used .5 GB at around 9:30 a.m. when I was asleep in my residence and connected to WiFi. Yes I know - even on a Saturday, sleeping in until after 9:30 a.m. does not speak well for me. But the guilty feeling of wasting half the day by sleeping in to 10:30 a.m., is exactly why I am certain that I was asleep when this whopping 1/2 GB of data was purportedly used.
Anyway, I looked at other instances of high data usage on verizonwireless.com and found many other instances when data was charged at odd times and when I was connected to WiFi.
What gives Verizon Wireless?
Personal information removed as required by Verizon Wireless Terms of Service.
Message was edited by: Admin Moderator
Same issue here. Called and got the total run around from the rep. A lot of the same replies and excuses from Verizon as the rest of you have posted. This is so frustrating. I wish we could cancel our service today. Totally not worth it.
WE had the exact same issue as everyone else here and about the same time too. With the same "resolutions" from Verizon. My wife's phone was eating data, and she was on wifi all the time at home. We called customer service, and as always they were as helpful as they could be, but blamed it on apps running in the background, and her using apps like instagram. I don't think so, because we blew right through 2GB of data in a week and a half. We have shared a 2GB plan for a long time and never got near our limit, then this summer BAM, we were screaming through data with no changes to our usage style and on the same phones we had been using. customer service offered us a free GB of data if we extended our contract for a year. I agreed as I have never had an issue with Verizon. So now we are using data at our normal level apparently. WTH? I think the best thing to do Is lodge an FCC complaint, you can do this at FCC Consumer Complaints . Because something is fishy here and someone that has some legal authority needs to look into this. Remember ATT and cramming?
Complaint filed! Thanks for that link!
I REALLY hope that the FCC climbs up Verizon's backside about this.
HEY VERIZON REPS IN THIS THREAD... MAYBE YOU GUYS CAN STEP UP AND ACTUALLY LOOK INTO THIS RATHER THAN GIVING US THE RUN AROUND LIKE YOUR COHORTS IN THE STORES DO.
This needs to be fixed and it needs to be done NOW.
I have had a similar issue I've called in three times and each time I receive a different answer. I have been told to shut down almost everything (why have a phone) and I've explained I do not watch videos (2-3 maybe per week) and I do not listen to music. I'm about ready to call the FCC it seems my last phone did not have this problem and yet the answer is pay for more data ???? I'm contacting the corporate office someone in a billion dollar company must know why an average use keeps using up their data, when this did not happen previously ????
that link that sargeparker319 posted takes you to a legit FCC complaints page. I think EVERYONE of us in this thread should send a complaint into the FCC....
Verizon is clearly up to something. My iPhone5c on another carrier NEVER goes over its allotted data limit. I do some how seem to hit my text limits a lot though?? But whatever.