I just spoke with the Verizon store who sold me two Samsung Galaxy 4s and a tablet a few weeks ago. After upping our data plan twice (to 3MB), and after getting a data usage alert every 5-6 days, I let them know that I am entirely dissatisfied with their data product and service. Unlike our previous 2MB plan with T-Mobile, we are not using any video or music streaming functions, and we are using WiFi at both home and office. Still, the Verizon service is burning through data at a much quicker rate. This leads me to believe that Verizon is calculating data differently (to its advantage), and that the data "toll" kicks in any time there is a temporary break in WiFi service. Also, why should a customer have to keep turning functions on and off, checking the update functions for background apps, making sure windows are closed, checking the WiFi bar, and basically jumping through hoops just to use the normal functionality of a smartphone? It is the opposite of a seamless experience, it is causing the customer to think of ways to not be using the service in order to avoid exceeding data caps. I am going to the Verizon store tonight for the consultant to check any background usage, but I am inclined to simply cash out and cross Verizon off my list of trusted service providers. Good luck everyone.
