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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Is 4G service Down in Tucson, AZ? Only getting 3G service for the past 2 weeks in Tucson, AZ.
TucsonHeather
Member

Called customer service and they it's because Verizon is installing 4G XLTE. I asked when Tucson's 4G would be restored and was told they couldn't give me a date. I have not seen any announcements that we would lose 4G during the transition. Is anyone else in Tucson experiencing this or is it just me? I have a Motorola DROID RAZR

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Re: Is 4G service Down in Tucson, AZ? Only getting 3G service for the past 2 weeks in Tucson, AZ.
sfsmadrush
Member

Interesting.  Now I'm beginning to wonder if that's why I'm having the same problem in Charlotte.  It was also about 2 or 3 weeks ago that 4G has been completely gone.  I first thought it might have to do with reaching the limit for 4G (Charlotte is growing quite a bit).

Re: Is 4G service Down in Tucson, AZ? Only getting 3G service for the past 2 weeks in Tucson, AZ.
LRVassar
Sr. Member

Is it only Tucson? If your phone is going to 3G, and won't stay connected to LTE, it's a SIM card failure. You need to speak to someone in retail about replacing your SIM card.

Re: Is 4G service Down in Tucson, AZ? Only getting 3G service for the past 2 weeks in Tucson, AZ.
sfsmadrush
Member

Ahhh makes me wonder now.  So maybe that's the real reason for my 4G loss?  My SIM card has failed?  It's likely 2 or 3 years old.  Is that the average life?  I'm assuming then that the SIM card can fail in this area but still work otherwise (storing pics, etc) since I've got no problems there.

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Re: Is 4G service Down in Tucson, AZ? Only getting 3G service for the past 2 weeks in Tucson, AZ.
LRVassar
Sr. Member

I had the exact same issue, but from a phone I received in the mail, and never actually worked on LTE. I had my SIM replaced, and it's working like a charm now.

Which phone do you have?

Re: Is 4G service Down in Tucson, AZ? Only getting 3G service for the past 2 weeks in Tucson, AZ.
sfsmadrush
Member

I've got a Droid 4 that I bought and transferred my SIM card from my old phone (also was a Droid 4) to the new one.  It had 4G for a while until a month or two ago and this started happening.

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Re: Is 4G service Down in Tucson, AZ? Only getting 3G service for the past 2 weeks in Tucson, AZ.
sfsmadrush
Member

Heh....go figure.  I powered down my phone, removed the SIM card, put it back in and 4G full bars.  What do you know.  Well guess I can take back everything I've said LOL

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Re: Is 4G service Down in Tucson, AZ? Only getting 3G service for the past 2 weeks in Tucson, AZ.
TucsonHeather
Member

Thanks for the suggestions. I took the SIM card out, but wasn't successful in restoring my 4G. I'm going to take it into a store and see what they say. I have less than 2 months until I can upgrade to a new device, so it may just be a waiting game as I don't want to put any money into it.

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