Is there anyone out there from Western New York who is having problems connecting to the 4G LTE network?

[Mary6963]

I have been having this problem for the past 2 weeks on my UML290 USB modem.  Using the antenna doesn't help.  When I do get 4G LTE, the signal is usually so week that webpages will not load.  I mostly get a 3G connection lately and even that disconnects or goes to local access only. 

[vzw_customer_support]

Mary, thank you for your post and we want to get your 4G device picking up 4G again. Have you used your device in more than one location in the last 2 weeks? If so, are you experiencing the same issue in other locations? Is this indoors or outdoors? Also, what zip code do you mostly use your device in?


Marquia_VZW
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[Mary6963]

I only use my device on my home computer.  My zip code is 14227.  I did talk to a service tech this evening over the phone because the internet was the worst yet.  It took me about 6 minutes to log into the Verizon website.  He put in a report of this issue.  Since this started happening right after a severe thunderstorm moved through my area about 1 1/2 weeks ago, he thinks maybe a lightning strike is causing this problem.  If you can find out anything more, please let me know.  Thanks.

[vzw_customer_support]

Thanks for that additional information, Mary6963.
I do see parts of that zip code as being variably covered to begin with, but I'm curious as to whether or not you've gotten the results from your resolution ticket. I'd love to look into it further for you.

TamaraH_VZWSupport

[RobB772]

Just the marketing department where they say that the maps can't verify every address and their coverage. I now have 2 phones that only get 3G coverage (at best) in what is mapped as solidly 4G data coverage, my RAZR Maxx HD & my wife's iphone5. Someone needs to correct the posted maps or 4G network coverage should be provided where it says it is.

[RobB772]

I live in Rochester and LTE literally sucks in a lot of areas for my Razr Maxx HD. I've asked why is it that the Verizon LTE coverage maps shows my address a solidly in a 4G area yet I get 3G or 1X coverage most of the time. Toggling airplane mode on and off nets me less than a minute on the 4G network. Other areas, specifically near the Rochester Institute of Technology has great LTE. I think coverage isn't anywhere near what the Verizon maps want to tout.

[vzw_customer_support]

Dear RobB772,


Good afternoon. I am sorry to hear of the difficulties you are experiencing with your 4G service in Rochester. I know how frustrating it can be when your phone fluctuates in service.

I have verified there are no reported issues in the area and coverage looks good. When you experience signals switching from 4G to 3G, 1X are you indoors or outside? Also, I recommend to remove your SIM card then reinsert the SIM card to refresh your network. To do so click http://vz.to/AwpDvc then test. If you are still experiencing difficulties, please feel free to reach out to us. Have a great day.


Thank You,
MichelleS_VZW
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[RobB772]

I have already done all the fruitless(remove / reinstall sim card, replace sim card, factory reset) suggestions. Your coverage maps aren't displaying the actual 4G coverage. It's not the device, it's poor to nonexistent 4G data coverage in areas your posted 4G coverage map touts as having full 4G data. Right now I'm on 3G @ - 105dBm and I'm sitting outside. Not very 4G ish

[vzw_customer_support]

@RobB772,

I can definitely understand you wanting to have the fastest speeds available in your area. Thanks for trying the suggestions we provided.


Have you always had issues with 4G in your area or did this recently start? have you had the SIM cards replaced for your device?

Let's take a closer look at the 4G coverage in your area. Visit http://vz.to/10nUGDc and enter you complete address to get a better look at the 4G availability in your area.

JohnB_VZW

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[RobB772]

JohnB_VZW

According to the map I should be getting

Verizon 4G LTE .

I have to zoom out to level 6 before any Verizon 4G LTE Extended even shows on the map. Ergo the map is incorrect and misleading (fraudulent?) on the level of service available. The area near my address should be labeled as 3G / 1X not 4G.

Even 4G LTE Extended would be closer to the truth.

[vzw_customer_support]

Thanks for checking that address for us, RobB772! When you are in an extended network your coverage will be sketchy. It may be better in certain parts of the zip code, but there are factors that can affect the service depending on where you are. It can be foliage or infrastructure and even the distance between the towers. In many cases the http://bit.ly/AKkC will work out for you.

TamaraH_VZW
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[RobB772]

I AM NOT IN EXTENDED 4G COVERAGE AREA!! This may be part of the problem, you answer from a script before you read the information provided.

What I said was... I have to back out the zoom level on VERIZON'S map to level 6 before ANY 4G extended coverage shows on the map. In other terms, the closer levels of zoom show my address as 4G coverage and only that level of coverage. The lesser 4G extended isn't even on the map!

I want to know why my 4G Motorola RAZR Maxx HD & my Apple iPhone 5 don't get 4G network coverage, standing outside, in a place Verizon's map shows clearly in Full 4G network territory? Fix the maps or boost the signal to provide what you say you are.

[vzw_customer_support]

I understand your concerns with not having 4G all the time RobB772. I know its important to get what you pay for and thats why we want to do all we can to help. I would like to take a closer look and also check for any trouble-tickets that were created in your area. What's your zipcode? Have we ever processed a trouble-ticket for your area? Have we ever replaced your phone. We look forward to hearing from you.

Kinquana

[RobB772]

Their have been no trouble tickets, just the statement that the maps are as accurate as possible. 4G is very spotty in my neighborhood. Most of the time I only get 3G with 1x a possibility. I get the same signal reception on a Motorola RAZR Maxx HD and an Apple iPhone 5. Both phones get great 4G reception around the Rochester Institute of Technology campus so they both are capable of 4G when in an area that is truly in 4G coverage.

Coverage depicted on the map on Verizon shows 4G data coverage at my address and neighborhood when I input my full address including zip code 14624. It requires zooming out to level 6 (shows level on mouse over) to have any 4G extended coverage on the map.

4G network coverage is not as good as the maps display, especially if two 4G phones consistently get 3G or 1x where it is 4G per the map.

[vzw_customer_support]

Hi RobB772!

I checked the zip code and it covers a large area. Let's pinpoint your area. Where are you compared to 531 or 490? Please let me know, thanks! I'm sure we can get to the bottom of this.

ChristinaB_VZW
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[RobB772]

I'm smack dab in the middle of Marshall Rd which runs between Chili Ave and Paul Rd. (West of Rt 204)

[vzw_customer_support]

RobB772,

Thank you got the information. I do show that there is no known dead or low coverage spots in the area. We want to get this figured out for your exact area. Please follow me at TonyG_VZWSupport and send a direct message with your mobile # and billing password. We want to file a ticket and get this issue resolved for you so you can have 4G everywhere that shows covered.

Thank you,

TonyG_VZW
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