Jetpak and unlimited
CHADAV2
Newbie

I purchased the jetpack so my family can have wifi. I also have unlimited plan for my droid. I am now being told that I have used my 10 mb of 4G service and will start using 3G service. If we're gonna play that game I will pick up my ball and go play in some else's yard.

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vzw_customer_support
Customer Service Rep

CHADAV2,

We wouldn't want to see you leave us. Our goal is to ensure you have an understanding of the plans we have available and what options there are to ensure you have the high speed data you need. We want to make sure that all of our customers with unlimited data can have a quality experience on the network they've grown to love. Our Unlimited plan provides 10GB of 4G data to jetpacks and once that amount has been met, you are slowed to the 3G speeds for the remainder of your bill cycle. To review further details regarding this, please view Topic 9 in the Unlimited plan FAQs http://vz.to/2lnBX06.  If you need more than 10GB at high speed, you have the option to move the jetpack to a sub-account so that you can place it on a data only plan. The data only plans are allowance based plans and you're able to use your full allowance at high speeds. You can check out the plan options here https://www.verizonwireless.com/plans/data-only-plan/.

ShawnteJ_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Customer Service Rep

CHADAV2,

We wouldn't want to see you leave us. Our goal is to ensure you have an understanding of the plans we have available and what options there are to ensure you have the high speed data you need. We want to make sure that all of our customers with unlimited data can have a quality experience on the network they've grown to love. Our Unlimited plan provides 10GB of 4G data to jetpacks and once that amount has been met, you are slowed to the 3G speeds for the remainder of your bill cycle. To review further details regarding this, please view Topic 9 in the Unlimited plan FAQs http://vz.to/2lnBX06.  If you need more than 10GB at high speed, you have the option to move the jetpack to a sub-account so that you can place it on a data only plan. The data only plans are allowance based plans and you're able to use your full allowance at high speeds. You can check out the plan options here https://www.verizonwireless.com/plans/data-only-plan/.

ShawnteJ_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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