@vzw_customer_support
So, what's Verizon doing to fix these problems again? My service is nearly unusable at this point because I get no stability with the internet despite a 4-5 bar connection strength that doesn't fluctuate. I can see that the service is dropping pings regularly when I run a continuous ping in a command window. I can somewhat stream things because they buffer enough, but it's unusable for video conferencing and web browsing because it seems whenever a webpage needs to make a connection it seems to stall the service and drop out. This wasn't happening 3-4 weeks ago, but prior to the latest firmware release, something was changed on verizon's side that caused this instability because it wasn't directly related to the firmware update on the device because that happened AFTER I was already having these issues.
Tech support is blaming the software or my weak signal. I don't believe it's either frankly as my signal strength is strong and stable. This also isn't happening just when I have a weak signal. And since the service was working then stopped working before the firmware update, that feels like something on the Verizon server side.
I'm sure this post won't get me anywhere, but without this service I really have no other options that will work for my needs so I NEED this to work. Verizon, PLEASE figure this out. I'm paying $70/mo for nearly nothing as I'm tethering to my ATT phone most of the time to have reasonable service. Fortunately I get unlimited data with that through my employer, but that doesn't supply the other 3 people in my house with needed internet for school and work. 😞
anyone else having similar issues?
Scott
