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LTE home internet parental controls
jydelmonico74
Member

There are no devices showing under parental controls in my admin login. how do I get them to show so I can manage who is accessing the internet and when???

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Re: LTE home internet parental controls
vzw_customer_support
Customer Support

From what I can gather from the manual it appears they have to be added manually. You can find the steps here in the manual on Page 18: https://scache.vzw.com/dam/support/pdf/user_guide/verizon-lte-home-router-user-guide.pdf

 

Please let me know if this helps. *Gert

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Re: LTE home internet parental controls
jydelmonico74
Member

This service is horrible. The internet is bad. The FREE 30 day return has a $50 restocking fee so it's not really free. Every time I try and have a discussion with Chat it takes forever for them to respond, they don't have any answers and eventually they just disconnect on me. Buyer beware. Bad product, misinformation about cost and horrible customer service.

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Re: LTE home internet parental controls
jav6
Leader

@jydelmonico74  Did you get your devices added for parental control as suggested?

...Just another VZW customer...trying to offer some assistance...
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Re: LTE home internet parental controls
jydelmonico74
Member

Honestly I gave up. Regular support isn't helpful and they told me I need to connect to Verizon Tech but disconnected on me when I asked if there was a cost for that added support so it never went any further than that. The Ping on the LTE is way too high for my son to use his Xbox for online gaming. He gave up after about 4 hours. We reset and tried again and it never got any better.  I have a NetGear modem/router through spectrum and when I logged into the Admin account all my devices show up and I can easily manage what needs to be on and off. Its not perfect but I don't have to manually add all my devices.

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Re: LTE home internet parental controls
jav6
Leader

@jydelmonico74 wrote:

Honestly I gave up. Regular support isn't helpful and they told me I need to connect to Verizon Tech but disconnected on me when I asked if there was a cost for that added support so it never went any further than that. The Ping on the LTE is way too high for my son to use his Xbox for online gaming. He gave up after about 4 hours. We reset and tried again and it never got any better.  I have a NetGear modem/router through spectrum and when I logged into the Admin account all my devices show up and I can easily manage what needs to be on and off. Its not perfect but I don't have to manually add all my devices.


Are you saying you ditched the Verizon LTE Home Internet service and moved to Spectrum Internet? 

...Just another VZW customer...trying to offer some assistance...
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Re: LTE home internet parental controls
vzw_customer_support
Customer Support

jydelmonico74, support is available here for you. Send us a Private Note, so we can continue further. *Bee

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