LTE service degrading
btfin
Enthusiast - Level 1

Received a text from Verizon 6 weeks ago stating “we are making upgrades to the network.”  Shortly thereafter, my LTE service went from never having a issue, to no signal.. I live in Austin.. anyone else have the same experience?

3 Replies
vzw_customer_support
Customer Service Rep

Hello! We are here to help with service issues. To better assist you, tell us a little more. Are you having problems indoors or outdoors? What model is your device and is the software up to date?

 

~Maria

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theobroma
Newbie

Hi, I'm having this same issue. I consistently get 1-2 bars of LTE or 5G if lucky in 78724 and 76574 (home and work). 

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vzw_customer_support
Customer Service Rep

Thank you for the details. What signal does your device show when having these issues? Do you have this happen at certain times of the day? ~Peter

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