LTE speeds plummet
bellju
Newbie

At the end of April, my plan was switched from a limited data plan to an unlimited plan. About a weeks in, suddenly my LTE speeds plummeted and my reception grew spotty as well and they have been consistently terrible ever since (despite having actual line of sight on the nearest tower). I have yet to even come close to the throttle point (22gb) because I can barely use my phone to do much of anything online anymore, which is problematic because it is my main source of internet access. To complicate things further, the issue is not only affecting me. I share the plan with my father, mother, and sister. My mother has noticed it happen to her too, but my father is unaffected. Despite the same network and same plan, when I ran a speed test right next to my father this morning, barely a foot apart, he ran 4gb down and 2gb up, while I was running 0.8 down and 1 up. I've yet to ask my sister about it, but she'll be visiting soon so we'll see. Videos barely load, webpages even crawl, and some of the apps I use suddenly can barely function.

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boringusername
Master - Level 1

@bellju wrote:

At the end of April, my plan was switched from a limited data plan to an unlimited plan. About a weeks in, suddenly my LTE speeds plummeted and my reception grew spotty as well and they have been consistently terrible ever since (despite having actual line of sight on the nearest tower). I have yet to even come close to the throttle point (22gb) because I can barely use my phone to do much of anything online anymore, which is problematic because it is my main source of internet access. To complicate things further, the issue is not only affecting me. I share the plan with my father, mother, and sister. My mother has noticed it happen to her too, but my father is unaffected. Despite the same network and same plan, when I ran a speed test right next to my father this morning, barely a foot apart, he ran 4gb down and 2gb up, while I was running 0.8 down and 1 up. I've yet to ask my sister about it, but she'll be visiting soon so we'll see. Videos barely load, webpages even crawl, and some of the apps I use suddenly can barely function.


A) it's not a throttle point. It's deprioritzation and that different from throttling

B) Are you sure you are on the Beyond Unlimited plan and not on Go Unlimited?

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vzw_customer_support
Customer Service Rep

Thank you for reaching out to us today, bellju. We understand how essential it is to have reliable data speeds, especially when you use it for work. It is definitely strange that you noticed this change when you upgraded to unlimited data, so let's investigate this further. Which plan did you upgrade to (Go Unlimited, Beyond Unlimited, or Above Unlimited)? Also, does this mostly happen indoors, or also outdoors? AnnaG_VZW

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bellju
Newbie

It is most notable in and around my home. But it happens almost anywhere. Speeds make it so I can almost do nothing. The plan is Go Unlimited, I'm told.

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Ann154
Community Leader
Community Leader

@bellju wrote:

It is most notable in and around my home. But it happens almost anywhere. Speeds make it so I can almost do nothing. The plan is Go Unlimited, I'm told.


The Go Unlimited Plan can be deprioritized at any time when there is congestion. Please read the FAQs. 

 

https://www.verizonwireless.com/support/go-unlimited-faqs/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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FlAnalyst
Enthusiast - Level 2

I have the same problem with my Go Unlimited 55+ Loyalty Plan.  When it works it's fast (20 Mbs or higher) but when it doesn't (and that's too often) the data slows to near zero.  In all fairness, I don't think this forum is the appropriate place for this discussion because it is clearly a corporate policy that needs to be addressed to the FCC.  Verizon and the other carriers that use prioritization  are not providing services as they should for the fees that they charge.

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little1406
Enthusiast - Level 1

I'm in the same boat.  Go Unlimited plan.  Living in rural central Texas near Dale.   Strong cellular signal   4-5 bars usually.   Evening data rates are much less than 1 Mb/s usually around 0.2 or 0.3.  But upload rates are 5-10 Mb/s.   So this looks like network congestion on the download side.   I realize that Verizon has the right to do this but let's be real.   Anything below 1-2 Mb/s is just unusable these days.   

Further, when I go into Austin, my phone will show me 30-50 Mb/s   So please Verizon will you increase the service bandwidth out here?

Thanks

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vzw_customer_support
Customer Service Rep

little1406, making sure you have the best plan that fits your needs is key. I regret you're having troubles with data speeds. Allow us to figure this out. Verizon’s 4G LTE network is engineered to provide a typical minimum speed of 5-12Mbps while downloading and 2-5Mbps while uploading. With the GoUnlimited plan, you will find the speeds to slow down anytime you are on towers that have some congestion. The GoUnlimited plan is normally used for lighter data usage, rather than heavier data usage. The unlimited plans promise unlimited data, not unlimited speeds. We cannot provide unlimited speeds on a network technology which in and of itself, is limited. This is because it's a shared resource and just like other shared resources when bogged down or over consumed, it impacts how other services are able to work/perform. Understanding the difference between the unlimited plans is important. Please take a look to compare what unlimited plan may work best for your needs: https://www.verizonwireless.com/plans/unlimited/ With our AboveUnlimited plan you are guaranteed 4G LTE speeds for the first 75GB of data per line per bill cycle. Our BeyondUnlimited plan provides you with 22GB of 4G LTE speeds per line per bill cycle. If one of these other plans will fit your needs better, you can conveniently change your plan via your My Verizon app (https://www.verizonwireless.com/support/knowledge-base-205750/). I hope this information is beneficial.  AliciaD_VZW

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FlAnalyst
Enthusiast - Level 2

This issue will never be resolved in this forum. The ability of a carrier to deny service and call it "prioritization" is a Net Neutrality issue and will only be resolved when the FCC determines that it is not in the best interests of the consumer.  Clearly, the current FCC is composed of political appointees that favor the corporate interests over the interests of consumers.  If you want to have equal access to carrier networks, the current FCC leadership needs to be changed and only then will consumers see fair pricing commensurate with services that are delivered and not denied to move customers to higher priced plans.

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bellju
Newbie

So what you're saying is I'm paying Verizon $231.38 every month and on a whim they can basically choose to make my phone basically inoperable? 0.17 down, 0.55 up. That's batdirt insane. That means I'm being robbed by Verizon. I'm actually paying for phone service I literally am not getting.

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Ann154
Community Leader
Community Leader

@bellju wrote:

So what you're saying is I'm paying Verizon $231.38 every month and on a whim they can basically choose to make my phone basically inoperable? 0.17 down, 0.55 up. That's batdirt insane. That means I'm being robbed by Verizon. I'm actually paying for phone service I literally am not getting.


That bill likely includes other items such as phone payments, insurance, finally taxes and regulatory fees to reach that amount. 

My single line is about $105 per month now after I added a phone payment with a plan similar to the Beyond Unlimited Plan. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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bellju
Newbie

Nothing? Took me 10 minutes to check this thread. That's how slow things have become. Actual dial up speeds on 4g LTE. This is so absurd.

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vzw_customer_support
Customer Service Rep

Thank you for that information, bellju. Do you have these same speeds everywhere or only in certain areas? Are calls and texts being affected?

PedroM_VZW

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