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Less than 3mbs in my area
ZOMBS
Member

Is there a reason the area I live in has less than 3mbs down where in some parts get 20+ mbs or am I just unlucky?

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Re: Less than 3mbs in my area
vzw_customer_support
Customer Support

ZOMBS, getting quick speeds is a must. Let's get this figured out. What is your zip code? Anyone else experiencing this issue or only your device? Is this problem happening indoors or outdoors at this location?

 

Alberto_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Less than 3mbs in my area
ZOMBS
Member

My zip code is 50158. It happens outside and also inside. If I move closer to the store location it gets way better. My current address is 1 west grant St and I live on the fourth floor. I get good connection to lte but the data downloads are usually below 3mbs during the day. Thank you for replying

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Re: Less than 3mbs in my area
ZOMBS
Member

Also I forgot to include that I've ran health checks on my phone, restarted it many times, and reset settings. The upload is great the download is just less than 3 almost all the time.

Get Outlook for Android<https://aka.ms/ghei36>

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Re: Less than 3mbs in my area
vzw_customer_support
Customer Support

We know how important it is to have that reliable service you know and love. What is the make and model of your device? Were any changes made around the time this started happening?


EllisandraC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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