MMS Messaging
Totenkoenig
Newbie

Within the last month neither my wife or I can send a MMS. We have different phones. My wife has an iPhone X. and I have a Samsung S10. The iPhone can send iMessages with no issues, but if it attempts to send a MMS to a non-iPhone it gets a failed to send. Whenever I try to send any MMS it fails to send.

This is the case whether we are on wi-fi or 4G networks. I verified that MMS messaging is turned on in the phones. The only recent change was we went from the unlimited data plan to 10GB a month. We are no where near our 10GB limit, so this should not affect the MMS.

What can we do to restore MMS messaging?

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3 Replies
Predator7
Specialist - Level 1

Are you using Message+?? If you do then uninstall and reinstall App may solve the problem!!! Also make sure All Apps are updated, I do not have this issue.............   

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vzw_customer_support
Customer Service Rep

We want to make sure you get the help you and that your MMS are working properly. We would like to verify some details, are you having issues accessing data on your phones? Do you get an error message when you try to send a picture message?

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Totenkoenig
Newbie

We get an invalid address error when trying to send MMS. We have no issues otherwise accessing data.

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