Major LTE Problems in D.C.
dfizzo
Enthusiast - Level 2

Is there an explanation for the significant LTE service disruptions in central D.C.?


For the past week LTE service has slowed to an absolute crawl near Metro Center, literally 3-4 blocks from the "Verizon Center" (which you'd think would get great LTE service).

Every day from about 11:30AM on the LTE becomes absolutely useless and remains so throughout the afternoon and into the evening.


This is NOT a problem with my phone as this problem has been occuring for every person with Verizon in my office. We have never had a problem with the LTE service in our building before this week and going outside does nothing to alleviate the problem.

The service is fine in the mornings but without fail right around 11:30 it absolutely dies. Phone says it is connected to LTE services but nothing that uses data will work.

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vzw_customer_support
Customer Service Rep

Hello dfizzo,

     You deserve the best wireless experience in the world and that's exactly what we will deliver to you my friend! It will be my pleasure to assist with the 4G connectivity in your area. Let's start with what zip code are you in? Also, what make and model device are you using? Once I have the zip code then I can check to see if there are ant network enhancements in the area that may affect the service. Also, if you can be so kind as to describe this area for me then that would be great. For example, it this a large metropolitan area or is it more of a remote area? Are there any major events that happens regularly in this area at 11:30? If so then the issue may be with the sudden increase of network traffic. In either case, once you have provided us with the requested info then we can investigate. I'm looking forward to your reply.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

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dfizzo
Enthusiast - Level 2

The zip code is 20005, my phone is a Droid Incredible 4G LTE. This is downtown, urban DC, about 3 blocks from the Verizon Center arena.

A few things:

1) This is a recent problem occuring over the last week into today

2) The problem is affecting EVERYONE with Verizon service in my office, it is NOT limited to my phone only so it is clearly a service problem and not a phone problem.

3) The problem occurs whether inside or outside of the building.

4) I have run speedtests and I normally see around 1Mbps, however, starting around 11:00AM every day that drops down to 300kbps and remains there until around 4:30.

To summarize:

ALL Verizon 4g service in this area drops in speed by around 66% (1Mbps down to 300kbps) from approximately 11:00AM - 4:30PM Monday through Friday (the problem did NOT occur over the weekend). This problem happens regardless of location in or out of a building and occurs for ALL Verizon customers in my office. It is therefore NOT a phone problem but clearly a Verizon service problem.


This issue has been occuring for approximately 1 week now, prior to that there was no such issue. Clearly something has changed in the last week regarding Verizon service in this area.

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BluntestJen
Newbie

This is happening in Oxon Hill, MD and in Charlotte, NC - we have been having major issues with all of our verizon phones for WEEKS now! 2 of our lines/contracts are up in January and we are seriously thinking of going elsewhere...our other two lines do not go up until 2015 - boo! We pay over $350 a month for 3 cell phones and home internet and it BLOWS!

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vzw_customer_support
Customer Service Rep

Hello BluntestJen

I'm veryt sorry you've been having issues for weeks. Let's work together and get this resolved. We appreciate your years of loyal service. Which devices do you have? Does this happen outdoors as well? What zip code are you in?

I look forward to hearing from you and getting this addressed.

JoeL_VZW

Please follow us on twitter @vzwsupport


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BluntestJen
Newbie

Yes, this happens inside and outside. I have 2 Droid Razrs and 1 iPhone 4 along with home internet service through Verizon. My zip is 28092 (home), but having problems everywhere…my husband is in Maryland and I work in Gastonia, NC.

Thanks,

Jen

>>Personal information removed<<

Message was edited by: Verizon Moderator

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vzw_customer_support
Customer Service Rep

Thank you! I appreciate the information. I do notice opportunities within the areas that you provided. Have you had a network ticket placed in to ensure that we're able to diagnose the issue?

YosefT_VZW
Follow us on Twitter @VZWSupport

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dfizzo
Enthusiast - Level 2

Yes there is a ticket in effect. I have also discovered that if I switch my

phone to CDMA only the 3G band is working fine. So the problem seems

restricted to the 4G LTE signal.

On Sep 21, 2013 8:40 AM, "Verizon Wireless Customer Support" <

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cdundee
Newbie

My phone is out in DC.  I live in Dupont circle.

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tdmne
Enthusiast - Level 2

I noticed that 3G worked too but unfortunately there's no way that I know of to turn off 4g on my phone.   Can't even load facebook at the moment.

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vzw_customer_support
Customer Service Rep

Thanks for the additional information dfizzo! I see a ticket that was submitted to our engineers for investigation that appears to be your ticket. I don't have your account information to confirm. Therefore, if you did not submit a resolution ticket please accept my follow request, follow me and send me a direct message with your mobile number. If you indeed already submitted a ticket please allow 3-5 business days for a resolution. Thank you.

TominqueBo_VZW
Please follow us on Twitter @VZWSupport

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cdundee
Newbie

my phone is completely out in Dupont Circle in DC. 20036

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tdmne
Enthusiast - Level 2

Was there a resolution to the 4G problems in DC?  I still have virtually no data throughput on my phone.  I was trying to submit a ticket but couldn't find anything useful in the contact us page on your website.

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dfizzo
Enthusiast - Level 2

I have seen minor improvement but still near useless 4G speeds. I

downloaded an app that has allowed me to put my phone on the 3G band which

is working. The ticket I was given is # >>removed<< . Maybe calling and

referencing that will get you somewhere.

>>Proprietary information removed to comply with the <<


Message was edited by: Verizon Moderator

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dfizzo
Enthusiast - Level 2

>>Post removed for discussion of moderation.  Please send a Direct Message to moderator or admin_moderator   if you have concerns about moderation.<<

Message was edited by: Verizon Moderator

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tdmne
Enthusiast - Level 2

>>Post removed for discussion of moderation.  Please send a Direct Message to moderator or admin_moderator   if you have concerns about moderation.<<

Message was edited by: Verizon Moderator

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vzw_customer_support
Customer Service Rep

Hello dfizzo - I appreciate your patience as we work to resolve these concerns. I was able to reference the ticket number and it has been escalated to our next level of support. At this time I do not have an estimated time of resolution however we are definitely on the right track.

Thank you,

YaleK_VZw
Follow us on Twitter @VZWsupport

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dfizzo
Enthusiast - Level 2

Is there at least an explanation of what the problem is? If something is

wrong something is wrong and while I'm not happy I understand. At this

point though I would hope there was at least an explanation of what IS

wrong.

On Thu, Sep 26, 2013 at 1:19 PM, Verizon Wireless Customer Support <

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Ann154
Community Leader
Community Leader

Verizon Wireless Customer Support wrote:

                 

Hello dfizzo - I appreciate your patience as we work to resolve these concerns. I was able to reference the ticket number and it has been escalated to our next level of support. At this time I do not have an estimated time of resolution however we are definitely on the right track.

Thank you,

YaleK_VZw
Follow us on Twitter @VZWsupport

 

why do you refer receiving the ticket number when it was clearly removed because of a issue?  The reps should follow the ToS even more so then the customers here.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

We want you to enjoy your 4G LTE tdme! What is your zip code? What make and model device are you using? What type of location is this? Inside your home or workplace? Have you attempted to report your concerns to us via another support channel? I'm sorry tickets can't be submitted online.

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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dfizzo
Enthusiast - Level 2

Wow. Did you even read the proceeding posts on this thread? ALL of this

information has been provided, there IS a ticket already in place (which I

am apparently NOT allowed to refer to in the thread).

This is NOT a device problem as it is, as displayed IN THIS THREAD,

occuring for multiple people with multiple devices (not to mention everyone

with Verizon services in my office) over AT LEAST several city blocks.

On Thu, Sep 26, 2013 at 1:34 PM, Verizon Wireless Customer Support <

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