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Yes there is a ticket in effect. I have also discovered that if I switch my
phone to CDMA only the 3G band is working fine. So the problem seems
restricted to the 4G LTE signal.
On Sep 21, 2013 8:40 AM, "Verizon Wireless Customer Support" <
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My phone is out in DC. I live in Dupont circle.
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my phone is completely out in Dupont Circle in DC. 20036
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I noticed that 3G worked too but unfortunately there's no way that I know of to turn off 4g on my phone. Can't even load facebook at the moment.
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Was there a resolution to the 4G problems in DC? I still have virtually no data throughput on my phone. I was trying to submit a ticket but couldn't find anything useful in the contact us page on your website.
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I have seen minor improvement but still near useless 4G speeds. I
downloaded an app that has allowed me to put my phone on the 3G band which
is working. The ticket I was given is # >>removed<< . Maybe calling and
referencing that will get you somewhere.
>>Proprietary information removed to comply with the <<
Message was edited by: Verizon Moderator
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>>Post removed for discussion of moderation. Please send a Direct Message to moderator or admin_moderator if you have concerns about moderation.<<
Message was edited by: Verizon Moderator
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>>Post removed for discussion of moderation. Please send a Direct Message to moderator or admin_moderator if you have concerns about moderation.<<
Message was edited by: Verizon Moderator
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Hello dfizzo - I appreciate your patience as we work to resolve these concerns. I was able to reference the ticket number and it has been escalated to our next level of support. At this time I do not have an estimated time of resolution however we are definitely on the right track.
Thank you,
YaleK_VZw
Follow us on Twitter @VZWsupport
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Is there at least an explanation of what the problem is? If something is
wrong something is wrong and while I'm not happy I understand. At this
point though I would hope there was at least an explanation of what IS
wrong.
On Thu, Sep 26, 2013 at 1:19 PM, Verizon Wireless Customer Support <