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Re: Major LTE Problems in D.C.
dfizzo
Enthusiast - Level 2
‎09-21-2013 05:42 AM

Yes there is a ticket in effect. I have also discovered that if I switch my

phone to CDMA only the 3G band is working fine. So the problem seems

restricted to the 4G LTE signal.

On Sep 21, 2013 8:40 AM, "Verizon Wireless Customer Support" <

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Re: Major LTE Problems in D.C.
cdundee
Newbie
‎09-21-2013 10:08 AM

My phone is out in DC.  I live in Dupont circle.

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Re: Major LTE Problems in D.C.
cdundee
Newbie
‎09-21-2013 10:11 AM

my phone is completely out in Dupont Circle in DC. 20036

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Re: Major LTE Problems in D.C.
tdmne
Enthusiast - Level 2
‎09-24-2013 09:49 AM

I noticed that 3G worked too but unfortunately there's no way that I know of to turn off 4g on my phone.   Can't even load facebook at the moment.

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Re: Major LTE Problems in D.C.
tdmne
Enthusiast - Level 2
‎09-24-2013 09:58 AM

Was there a resolution to the 4G problems in DC?  I still have virtually no data throughput on my phone.  I was trying to submit a ticket but couldn't find anything useful in the contact us page on your website.

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Re: Major LTE Problems in D.C.
dfizzo
Enthusiast - Level 2
‎09-24-2013 10:04 AM

I have seen minor improvement but still near useless 4G speeds. I

downloaded an app that has allowed me to put my phone on the 3G band which

is working. The ticket I was given is # >>removed<< . Maybe calling and

referencing that will get you somewhere.

>>Proprietary information removed to comply with the <<


Message was edited by: Verizon Moderator

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Re: Major LTE Problems in D.C.
dfizzo
Enthusiast - Level 2
‎09-24-2013 11:34 AM

>>Post removed for discussion of moderation.  Please send a Direct Message to moderator or admin_moderator   if you have concerns about moderation.<<

Message was edited by: Verizon Moderator

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Re: Major LTE Problems in D.C.
tdmne
Enthusiast - Level 2
‎09-24-2013 11:36 AM

>>Post removed for discussion of moderation.  Please send a Direct Message to moderator or admin_moderator   if you have concerns about moderation.<<

Message was edited by: Verizon Moderator

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Re: Major LTE Problems in D.C.
vzw_customer_support
Customer Service Rep
‎09-26-2013 10:19 AM

Hello dfizzo - I appreciate your patience as we work to resolve these concerns. I was able to reference the ticket number and it has been escalated to our next level of support. At this time I do not have an estimated time of resolution however we are definitely on the right track.

Thank you,

YaleK_VZw
Follow us on Twitter @VZWsupport

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Re: Major LTE Problems in D.C.
dfizzo
Enthusiast - Level 2
‎09-26-2013 10:22 AM

Is there at least an explanation of what the problem is? If something is

wrong something is wrong and while I'm not happy I understand. At this

point though I would hope there was at least an explanation of what IS

wrong.

On Thu, Sep 26, 2013 at 1:19 PM, Verizon Wireless Customer Support <

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