MiFi4510L Firmware Upgrade ErrorCode=6

Every time I try to do the firmware update I get to the point of connecting my MiFi4510L to my computer and click OK and then I get ErrorCode=6.  Can anyone tell me why this is happening?

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Re: MiFi4510L Firmware Upgrade ErrorCode=6
Champion - Level 1

Your drivers were not successfully installed or detected by the installation.  Try installing the firmware update on a different USB port or on another computer.


You can confirm if the drivers are successful by looking under your Device Manager in the Modems and Network Adapters sections.  If the drivers were successful there will be a Novatel Wireless device listed in each category and they will remain there when your MiFi is USB connected.  Only when Device Manager can see your devices will your firmware update be able to complete.