Mobile Internet coverage problems
Enthusiast - Level 2

Is there an official place to report Internet coverage issues?

I live in NY metro area and travel via train between New Brunswick and Newark/New York and this route is a real pain for data/internet coverage, even when the 4G LTE sign is showing the connection is often slow to dead. Initially when 4G LTE services were, i was really happy with the services, then came Sandy and after that my experience was never same. Often the phone would switch down to 3 or 1 X, which is practically being in the dead zone. Is there a place where i can report these issues with more details and hope for some resolution, if not immediate but in the near future.

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Re: Mobile Internet coverage problems
Customer Service Rep

We want you to have the best experience on the best network, verizan. Please feel free to contact us. That way can get specific information to write a ticket for our engineers. The engineers can check this out and get this fixed for you.

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