My 4G LTE speed on Droid Razr MAXX HD is abysmal in Washington DC Area
Nitspatel
Contributor - Level 1

Started with HTC Thunderbolt on 4G at 30Mbps 2 years back and now down to 0.35 Mbps on Droid Razr MAXX HD. I used to boast around the speeds on my phone with my AT&T friends and now its vice versa. Verizon 4G LTE speed is more pathetic than T-mobile or AT&T 3G speeds. My phone would drop data connections all day long in the office and this didn't happen before, it had started recently. I tried various resets, almost 5 Sim card replacement from their store and still no good. Opening a ticket with them is like spending 2 hours of troubleshooting before they even listen to you. Cannot stream videos, cannot watch anything on my phone, hell its up to the point that I just cannot use data services at all. The only place I get better 4G LTE is in Loudoun county at my home. The speed is consistently around 19-20 Mbps. Its only when I come to DC downtown or Rockville the phone is almost unusable. I don't know when will they hear me or I might have to just walk away and never recommend verizon to anyone for their pathetic wireless service (couldn't justify the price that I pay for their "Reliable"???? service). Is anyone else having issues with their phones or is it just me ?

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vzw_customer_support
Customer Service Rep

Hi Nitspatel,


We want you to have the best coverage everywhere! Let's dig a little deeper. What zipcodes in Washington DC and Rockville are you having issues in? Are any other VZW customers in these area experiencing the same issue? Did your office make any changes as far as building material? What floor in the building do you use the device?

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Nitspatel
Contributor - Level 1

Hi Pamela,

Rockville 20850 (I have several colleagues who has already reported the issue to verizon for this place, but no resolution till date). I am at 3rd Floor in Rockville.

DC         20006 (There are 6 other people who has the same reception issue). I am at 7th Floor in DC.

Do you want me to share the exact location?

As far as I know there has not been any changes to the building material since last 5 years. Let me know if you want more information. Please try to resolve this issue.

Thanks,

Nitin

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vzw_customer_support
Customer Service Rep

Hi Nitspatel,

Thanks for the info. We are not reporting any issues in this area. I am following you. Please follow me in return (bobbys_vzw) and send me a direct message with your phone number and billing password. I want to review your account.  Also, I would like to open a network ticket to see what's going on. Also, if you could provide the other peoples phone numbers, I would like to see what the finding were for their tickets. I look forward to hearing from you.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

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Nitspatel
Contributor - Level 1

Hi BobbyS_VZW,

I sent you a direct message last Friday on Oct 4. Did you receive it or not? Please reply.

Thanks,
Nitin

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Ann154
Community Leader
Community Leader

It might help to @ mention them. please log into your individual username and check your messages!

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Nitspatel
Contributor - Level 1

, Did not receive any messages ? What are you referring to?

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Ann154
Community Leader
Community Leader

Nitspatel wrote:

Ann154 , Did not receive any messages ? What are you referring to?

I was writing to bobbys_vzw even though I was specifically replying to your post on the Verizon Wireless Community forum. If you sent them a DM (Direct Message), then they need to log in under their individual username and check their Communications tab for your message to them. The reps are replying to the customers on here with a group username which shouldn't be used for sending DMs to. The follow up on this community is iffy at best and it definitely doesn't help if the reps NEVER login with their individual username and only see the community through the "rose-colored glasses" window the username presents to the members of the Verizon Wireless Social Media Team.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Nitspatel
Contributor - Level 1

Hi BobbyS_VZW,

I sent you a direct message last Friday with all the details you requested. Did you receive the message? Were you able to find anything ?

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vzw_customer_support
Customer Service Rep

Hi Nitspatel,

Thanks for reaching out. I have sent you a private message. I'll be awaiting your reply.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

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Nitspatel
Contributor - Level 1

Just replied your message. Please check in your private box.

Thanks,

Nitin

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Nitspatel
Contributor - Level 1

uploadedimage1.png

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Nitspatel
Contributor - Level 1

uploadedimage2.png

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Ann154
Community Leader
Community Leader

Are you standing in the same spot for all those Speedtests?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Nitspatel
Contributor - Level 1

Nope.

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Nitspatel
Contributor - Level 1

This is what I am getting right now at (removed)

Screenshot_2013-10-16-09-35-25.png

Private information removed as required by the Terms of Service.

Message was edited by: Admin Moderator

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dmnb03
Enthusiast - Level 3

Down Charlotte NC right now - ping = 531ms download = 0.05mbps, upload = 0.03mbps.

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Nitspatel
Contributor - Level 1

So Ann154.. it seems I am not the only one reporting bad LTE service... here is the link to other threads  too.... you guys should have explanation to this instead of circumventing the posts

https://community.verizonwireless.com/thread/805527

https://community.verizonwireless.com/thread/807495

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Ann154
Community Leader
Community Leader

Nitspatel wrote:

So Ann154.. it seems I am not the only one reporting bad LTE service... here is the link to other threads  too.... you guys should have explanation to this instead of circumventing the posts

https://community.verizonwireless.com/thread/805527

https://community.verizonwireless.com/thread/807495

I'm not customer service so I can't DO anything to improve the situation. I was merely asking if you were standing in the same general area for the Speedtests. As you move closer or away from the tower, you connection strength can change, the buildings and trees contribute to the quality of the signal and can affect your tests.

If I wanted to demonstrate an issue at one or more locations , I would show multiple test results for each location. For example, there is one spot I know that is a sweet spot for getting great Speedtests results. If I go a few miles away from this location, the signal quality, strength and speed drops like a rock. Other locations, the speed isn't great, but it has currently remained at a fairly constant rate for the past few months.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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dmnb03
Enthusiast - Level 3

In my area I can walk all through uptown and get no speeds dispite being at full bars.  I think this is the issue most people are having.  Our phones show service yet the speed test says different.  If I'm at work in the same spot for day in and day out, I can get 5Mbps at 6am when I get there.  By 11am its at 0.05mbps and stays that way until say around 6pm.  This is a congestion type issue.

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Nitspatel
Contributor - Level 1

Well, that's not a problem. It's practically useless to show them anything. I went to verizon store on L st in DC and they couldn't help much. The store manager tells me "Speedtest results doesn't mean anything". I send them all the screenshots with the results (all the scenarios you mentioned above) spanning through June to Sep 2013 with the locations mentioned as well. This was a private message to CS. But all they come up with is "There are no issues reporting in the location you mentioned, try changing your SIM". I already changed 5 Sim cards on this phone in less than a year. I really want to know how they test their network? They should come out to the locations I reported them to do the test. Co-ordinate with me in person so I can show them the issue. Is that really too much to ask for the amount of money I pay for the service?