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My iPhone 5s recently received a Verizon update and now service is poor
BigB23
Member

I download a Verizon update on my iPhone 5s.  My father did the same or his iPhone 4s.  Now our cell phones will not work when we are at home.  We each have to use our respective homes landlines to make phone calls, we are neighbors.  I think it is ridiculous that we each have to have pay almost $100 for cell phone service and keep a landline when according to Verizon's web page we are in strong service areas. 

We had better reception when we had analog phones 15 years ago than we do today.  Since this update we experience dropped calls and dead zones every where.  I am thinking about switching to another carrier when my contract is up at the end of the year.

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Re: My iPhone 5s recently received a Verizon update and now service is poor
MiiHere
Leader

What's your zip code?

Have you tried any troubleshooting with your devices? cycling airplane mode? Removing the SIM for a minute? Clearing your network settings?

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Re: My iPhone 5s recently received a Verizon update and now service is poor
BigB23
Member

My zip code is 28721.  I have tried turning the phone off and on, putting my phone in airplane mode, 3G mode only. I don't know how to take out the SIM card

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Re: My iPhone 5s recently received a Verizon update and now service is poor
Ann154
Expert
Expert

The instructions should have been included in the box with the phone.

Which is, turn off the phone. Find a paper clip or something similar to push into the hole on the SIM card tray door on the side of the phone until the door releases. Pull the SIM card tray out completely. Wait a couple of minutes. With the SIM card mounted in the tray, push the SIM card tray back into the phone until the tray is flush with the phone and locked in place. Reboot the phone and wait for it to reestablish a connection with the Verizon Wireless network.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: My iPhone 5s recently received a Verizon update and now service is poor
MiiHere
Leader

Here are video instructions:

iPhone 5 / 5S HOW TO: Insert / Remove a SIM Card - YouTube

It looks like a small portion of that zip code falls in the 4G Extended area; just depends where you live. You can contact Verizon via chat and they can look up your actual address and pin point what sort of area you're in. From there they will have you trouble shoot your device one more time; just tell them what you've already done and they hopefully will just straight to just having you power down and remove your SIM card while they do a couple things on their end. From there if it doesn't work they will start a ticket. I did all this same stuff using Chat the other day to help resolve an extended coverage issue and it took around 30 minutes on chat and by the PM the issue was resolved.

https://community.verizonwireless.com/welcome/

Chat is located toward the bottom of the page.

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Re: My iPhone 5s recently received a Verizon update and now service is poor
Travis2013
Member

I Am having the same problem.   Very discusted

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