Let's look further into this! No, that shouldn't be the case. Does service improve outside your office? Are you a new customer? If not, did your previous phone experience the same issue? Try resetting network settings in Settings>General>Reset test and share. Thank you.
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I actually got on my features page on Verizon.com and removed HD Voice and that seems to have worked. I'm still not full bars but i'm now see 1 bar to 2 bars of LTE.