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New Charge Phone Drops Every Call
dbranda10
Member

30 day old Charge drops every call after 10-15 seconds.  Local Verizon store admits the phone has a technical issues and agrees to sent a new phone.  Two days later get a refurbished phone in the mail.  After paying $300 on a new phone that's defective for 30 days Verizon says they will only provide a new phone for 14 days.  You should receive a refurbished phone when the original phone is only 30 days old.  The is very poor customer service/support. I do not recommend the Charge or Verizon.

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Re: New Charge Phone Drops Every Call
Ann154
Expert
Expert

It is their policy. The other carriers have similar policies.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: New Charge Phone Drops Every Call
Chargedover
Member

I've owned the Charge since June and in the past 2 weeks it's been dropping calls like crazy.  Funny enough, it drops calls only with other Verizon Wireless subscribers.  I'll go to the store this week.

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