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New Moto G7 Fast network speed awful
Brett42715
Member

I just bought a new Moto G7 Fast and swapped in my old sim card and the data speeds are absolutely awful if I'm using my mobile network. This phone flies one my Wi-Fi with download speeds of over 130mb consistently but if I'm off Wi-Fi my speeds drop to in the 1-2mb down and up both. I have only done the basic system updates, reset the networks, and I'm not sure what to try next. I just want to get usable speeds out of this phone. My old Moto E5 Go was substantially faster than this one is and it was a $30 phone...What should I try to remedy this?

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Re: New Moto G7 Fast network speed awful
Tigerstep
Sr. Member

Probably because it's a cheap Motorola and Moto phones aren't that fantastic.

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Re: New Moto G7 Fast network speed awful
vzw_customer_support
Customer Support

I would recommend getting a new SIM Card to put in the device and activate. You can pick one up in store for free, or call Customer Service at 1-800-922-0204. You can also order one with us online at www.vzw.com or by leaving us a Private Note here. We are available @VZWSupport on Twitter or Facebook as well.

 

RobertH_VZW

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Re: New Moto G7 Fast network speed awful
Brett42715
Member

Thank you for the reply, I'll go by my local verizon store and get a new sim card and see if that helps.

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Re: New Moto G7 Fast network speed awful
vzw_customer_support
Customer Support

Sounds like a plan. If need any assistance in the future, you can contact us at 800-922-0204, our Facebook, and our Twitter page. CassieG_VZW

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