Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I received a new Thunderbolt in the mail today because there was damage to my old one. Been waiting 12 hours now to activate the thing. I called customer support and they told me up to 2 hours, that was at 1:15pm. I am a small business and rely on my cell phone and I have missed out on SEVERAL jobs due to this "outage." How is this possible when I pay almost 250 dollars a month for a family plan ? The past month I have missed SEVERAL calls, and for those who say this doesn't effect voice, you're wrong it does. I have missed close to 30 calls which is documented this month alone, the only way I new was the missed call icon on the top of the screen. I am beyond **bleep** and I have to say that I have always liked Verizon but when it comes to my business and family and missing all these jobs I have a serious problem. Why can't anyone from Verizon explain why they are screwing me into the ground ?????
BriGuy79 I hate to hear you're having problems with the Thunderbolt. Let’s see if we can resolve this issue for you.
Are you still experiencing the issue with activating the device? If so please remove your battery and Sim card reinsert and retry.
How about your issue with missed calls? Are you missing calls at a certain location or is the problem more widespread? Does this happen inside a building only? What is your signal strength on your device?
I value your business and want to work with you to get this resolved. If you are still experiencing issue with missed calls, please send me a DM with your mobile number. This will allow me to look into your account settings and your area.
Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport