New phone but no service.

[averagejane]

Received my Samsung Charge yesterday at noon and now almost 24 hours later still no service.  I live in a 4g area, have been on the phone with Verizon for hours yesterday and now am told I have to wait up to 72 hours for network support.  Anyone else have this issue? This is just so not right.  I spent 300 bucks for a new phone and my old free phone at least worked.

[averagejane · Accepted solution]

Finally gave up with phone support and returned the phone.  Store tried for over an hour to try to get it to work before giving me replacement..