No 3G or 4G service in my house and spotty in neighboord

[Cheri067]

This is my last attempt before switching carriers. My home and surrounding area in the neighborhood has limited 3G/4G. My Note 4 toggles trying to find service and my texts messages won't send. We have 3 different cell phones this is happening to so it's not device specific. We bought the Samsung extender hoping to pull in a signal but no luck. Had to return it. It's clearly a signal issue in our surrounding area. Yes, it does show we have 4G coverage but there is something wrong. Please help me resolve this before switching carriers. Thanks.

[vzw_customer_support]

Thank you for reaching out. You have reached the right place Cheri067! We don't want you to see you go to another carrier. Thank you for the opportunity to improve our service in your area.  What zip code are you in? How long have you experienced this issue? Do you know is a ticket had been opened in your area before?
JorgeO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Cheri067]

Hi Jorge,

I have not opened a ticket about this but it has  been going on for a long

time now - but gradually getting worse. I get the runaround a lot on the

phone so decided to try your community to get this resolved. My zip code is

33510.  We run a business out of the house as well and barely having one

bar for 3G and 4G it really hurting our response time. Let me know if you

need any other information.

Thank you.

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Message was edited by Verizon Moderator

On Mon, May 18, 2015 at 5:08 PM, Verizon Wireless Customer Support <

[vzw_customer_support]

Hi Cheri067,

Thanks for the additional details! We know how important it is to have properly working service at all times. I reviewed zipcode 33510 and it does have some areas of opportunity. How far do you have to go from your house for the signal to work properly again. Does the devices gain bars in certain locations or areas of the house?  Did you make any recent changes to the house around the time the issue started occurring? example, new siding, or new roof.


Thanks,
PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Cheri067]

The phones toggle inside the house from 4G with no bars to 3G and about one

bar. The signal is not good until I go outside or sometimes out of the

neighborhood. Often we completely lose signal at the entrance of our

subdivision. I don't think it's isolated just to my house by it's very

spotty both inside and outside the home. We haven't had anything recent

done to the house either. I think by the extender not working it proves

that we couldn't grasp a signal even outside the home.

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Message was edited by Verizon Moderator

On Mon, May 18, 2015 at 8:40 PM, Verizon Wireless Customer Support <

[vzw_customer_support]

Cheri0607 -
Thanks for the additional information! Please send us a private message so we can further assist.

DaisyP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Cheri067]

Please send you a private message where? I've been going back and forth on

email and seems to be in the hands of several different people.

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Message was edited by Verizon Moderator

On Mon, May 18, 2015 at 11:48 PM, Verizon Wireless Customer Support <

[tikibar1]

When you reply by e-mail, you're actually posting on the public VzW Community Forum.  And posting personal information is against the forum's Terms of Service.

Here's how to send a Direct Message:

How To: Direct Message

and the Follow request needs to be sent to:

DaisyP_VZW

[Cheri067]

Just awaiting your approval now.

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Ranked Top 400 Females in U.S. & Top 15 Marketers to Follow on Google+

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Message was edited by Verizon Moderator

On Tue, May 19, 2015 at 9:36 AM, tikibar1 <forums@verizonwireless.com>

[Cheri067]

Could someone please call me? This entire process is frustrating and talking way too long.

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Message was edited by Verizon Moderator