As of about a month ago I have NO coverage when driving in my neigborhood (92129). When I try to make a call, I get the following pop up "Caution - Mobile network is not availabe. Connect to a wireless network to make a call." I get this pop up until I am a mile to a mile and a half from my home. What happened and is there a plan to fix this?
We are sorry to hear that you are having troubles in your neighborhood. We aren't showing any current open concerns in the area. Let's dig deeper. What happens when you attempt to text or use data? Are there other Verizon customers you know of with similar concerns?
Texts appear to send. Data is spotty. It cuts in and out.
Further, recently I made a call and the person on the other end could hear that we connected and could hear background noises from my environment but on my end the call sounded like it was ringing and going unanswered.
If I do manage to connect a call as I am driving out of my neighborhood, the call usually drops and I am unable to reconnect until I am well out of my area - approximately 1.5 miles away.
Those are important details that I thank you for sharing. Let's take a few steps back to the data. We'll also look into the calls, but lets address this one concern at a time. What happens when you say the data cuts in and out? How long has this been a concern?
First off We have iPhone X, iPhone 6s+, iPad 9.7 with Cell service on it.
Family has iPhone x, iPhone 8, iPads, a few Android devices etc...
We are an Apple FamilyWe have lived in this Home for over 5 years and I have been with Verizon forever, prior to moving here.
When we moved in we had Cell service at MAX strength.
Over pst 6 months our cell service has degrade to what it is now, ALL BUT NON_EXISTANT!
Now this is both inside and Outside the home and the Tower is 1.5 miles away and since I hve not moved my 4,000 sqft home and from what I can tell the tower has not moved either there must be something that Verizon is doing to degrade the signal.
I keep all the phones for my family updated. I have had the phones to the Verizon and Apple store and neither have identified issues with our phones so again, there must be something that Verizon is doing to degrade the signal.
I have spoken to others in the area with Android as well as more Apple products and they all have the same story.
Verizon service has degraded to the point to where I am looking at changing providers as well as recommending others do the same in the area and then Verizon may take notice of the situation!
I can go to my family inCleveland where we have always had a full bar and strangly we still have a full bar when there but again we return home and anywhere we are we no have just 1 dot or less!