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No data for a week now, why?
heifitz
Member

I just came to Verizon a week ago. I got the Droid Razr for my wife and i had to order the Razr Maxx for me. Well i took some time to get my phone but once i did i had it one day and the next we had no data service. Both our phones have no data and sometimes 1x or 3g shows up but will disapper right after. I was told it was a service outage, well thats fine but a week later it is not fine. The thing that really gets me is that four of my co workers have Verizon and they have 3g. One has a Droid Bionac and the others have non smartphones. I get no answer from Verizon, i have called and went through the steps and then they say they will call back in four hours and get an update from me but they don't. I"m just getting very angry and i don't understand why i cant be told whats going on. I would also like to know why it seems the Razr's are the only ones with this problem. I need data for work and if this is what i have to put up with i might have to move on. I really would like to give verizon a chance but this is getting old. Is anyone else having these problems. Oh yeah i live in WV by the way.

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Re: No data for a week now, why?
jhbennett
Member

Kind of getting the same issues up here in Augusta, Maine.  Earlier this week I had no 3G data the entire day, coming for about 30 seconds or so every once in awhile, then just going away.  Called Verizon and they told me it was a "device specific nation-wide outage".  Which they didn't say it was device specific until I pointed out that my Droid Incredible II had perfect signal and 3G and a friend of mine had the same on his Droid RAZR.  Meanwhile, my Droid 4 is just handing out dead in the water. 

Later that night I eventually had 3G again, but the issue has returned today.My Droid 4 sitting just a few inches from my Droid Incredible II, and the Droid 4 has no 3G data at all.  It just doesn't make since to me.  I could understand since the phone is 4G LTE capable, but we don't have 4G in this area, closest is in Boston, Mass. and how my buddy can have 3G data perfectly fine on his 4G LTE RAZR, 2 feet from me.

Really starting to become aggravating.

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Re: No data for a week now, why?
JoeL_VZW
Verizon Employee

Hello Heifitz

Having to wait a week for data coverage would be very upseting.  Let's get this fixed as soon as possible.

Are you still experiencing the issue? What is your current zip code? Please remove the Sim card and reinsert. Is Wifi turned off?  If not please turn Wifi off and retest. Please power the device on in safe mode and retest. This will rule out any application that could be interfering. Here's how to power on in safe mode:

Power Off the device

Power On the device

As soon as DROID Eye screen displays, press and Hold both Volume Up & Volume Down keys (Keep pressed until you reach Idle screen)

Then the main screen will display "Safe Mode"

Please let me know if this helps

Thank you

JoeL_VZW

Please follow us on twitter @vzwsupport

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Re: No data for a week now, why?
heifitz
Member

Thanks for trying to help JoeL, but i've done this seven times over the phone with tech. I have a ticket out on my problem now. They say they cant figure out the problem. Its funny they are going to tell me that were i live could be a dead spot yet they built a Verizon store two miles down the road. Whatever, i'm sure i'll get to use it sometime, for now i'll just pay 60 dollars a month for nothing.

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