No or non-existent service in Baltimore 21218
tlpafel
Newbie

I'm in the 21218 zip code and over the last month we have been dealing with little to non-existent signal in our home-- to the point that we can't even get to the internet on our phones, or send texts. Is there a way to check if there's an issue with a local tower?  Thanks in advance! 

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4 Replies
vzw_customer_support
Customer Service Rep

tlpafel,

 

I am very sorry to hear about this experience, and we want to do all we can to help. Have there been any changes in the local area? What signal status (5G, LTE, etc.) are you seeing on your devices?

 

-Colin

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vzw_customer_support
Customer Service Rep

Hello, courtesy follow up to address your non-existent service dilemma in Baltimore. Our goal is to offer the support you need. Please answer the following questions: 

 

What recent changes have occurred in the local area? What signal status (5G, LTE, etc.) are you seeing on your devices? ~Gilbert

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tlpafel
Newbie

My iphone 11 shows LTE with two bars... many times the LTE doesn't even show.  Is there a way I can provide more info on the tower nearby for you to investigate further?  

Thanks!

Tracy

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vzw_customer_support
Customer Service Rep

Hello Tracy,

 

Ensuring that you have service you can rely on is our top priority. We are reaching out via Private Note to investigate this further.

-Colin

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