where ois this "Direct Message" that is supposed to help me solve the huge incorrect bill I got? I see nothing but this message from you.
That is definitely odd, mousemargo. Let's help make sure you are able to view your DM's via the Inbox. Once you log in to your community forum account, click on your name/handle at the top menu bar. (Near your community points)
Next, click on the option that says Inbox and Activity.
From there, look to the far left and click on Inbox. This will take you to your DM's.
Please keep us posted.
NicandroN_VZW
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