Had a user bring in his laptop that has been working finefor a couple of months with aPantech UML290. Friday it would not connect and it now gets a WMC2002 error. I am not able to find any info on this error.
Any ideas or pointers on how to solve this one?
IBM Lenovo R61
Win XP SP3
Solved! Go to Correct Answer
Uninstall VZAccess completely and all iterations of it.
Install the latest VZAccess for the card from http://www.vzam.net.
It should work now, if it prompts you to do a firmware update, DO IT, then reboot when it tells you to.
Even when all set and done reboot the computer and it will work fine.
Do a SIM card reset as it will FORCE it to redo all the settings fresh from the VZW network.
Shut-off computer. Take USB modem out. Remove SIM card physically. Wait 10 seconds. Put it back in. Put modem back into computer. Boot computer.
Great troubleshooting, community members! Zoso20, if this hasn't been fixed yet, please send me a personal message with your name and phone number. Thanks!
I work for a Non-Profit, and they just got a bunch of these.
The very first one I tried to install keeps giving this error message no matter what I do.
Have un-installed, re-installed, sim remove and re-insert, nothing.
Have changed USB ports, did the firmware update (on very first install, has not asked about it again).
Odd thing is, that there is now a network port accociated with it, and it keeps going into a disabled state.
It is getting really annoying.
I have about 10-15 of these yet to install on other systems, and if a solid solution is not available I am going to recommend they just return all of them and keep the 3G cards we have now.
I am not impressed so far with this card.
DOH!! that's what I get for trusting the folks in OUR office they tell me everything.
I just got off the phone with Dion and he was VERY VERY helpful.
turns out it was NOT a Verizon problem, it was our company had not activated this card yet.
I am up online working.
Once again thank you to Dion for all the help and the VERY QUICK response.....