Pantech UML290 disconnects

[mikeg72]

I live in Upstate NY, I have two computers and it disconnects frequently on both computers.

The signal is always good to excellent, I think the problem is Verizon's network.  I have reset

the USB power options and done just about everything possible no no avail.  The connection

disconnects after approximately 10 minutes, sometimes as much as 30 minutes but seldom

longer.  Needless to say, we're very disappointed in this system.

[JerryIII]

I've just gotten off the phone with a verizon rep and they apologize that our brand new Pantech modem will not work properly but that I cannot switch back to my old modem until it's resolved without switching my plan back to a 5gb/month plan.  The only reason I switched was to get 10gb/month.  It seems their system locks them out from switching back to an older modem and keeping the new plan.  They say it will not work, but, that's hard to believe since I have to manually force my new UML290 to use RevA HDR only which is the same setup my old UM175 uses.  It'd sure be nice if I could use my old modem with the new plan but I guess I will seek service from another provider.   I've had verizon for years without any trouble at all and am really disappointed that they cannot provide any usable service for it's customers.  Thanks and I've enjoyed my time with you Verizon...

[Thunderstrike]

Hello, I live in a stick in the woods place and I bought one of these devices and many times I went from 3g to National something, which made it hard if I was trying to download something. Then I decided to try something and WOW am I glad I did this. I had seen this product in magazines and in one of the computer stores but let me tell you I hold a 4g connection all the time and I disconnect not the modem. If you will go to www.wilson.com you will find out what I did. I think all together I spent about 100.00 but you could spend less if you search. It is a kinds large white box that attaches to a poll out side which I did not , I have mine attached to the wall in my computer room. You will need that booster, a small cable that attaches to the modem and a cable that goes from that small cable and the booster and from the first time I plugged it in it went to 4g and I don't get 4g where I live, I think I saw my phone click on it one time and then dropped it. If you are serious about getting the best connection with Verizon without dishes, etc try this out. I am 100% happy and satisfied, if not I would have been disconnected a few times while trying to type this. Hope this helps.

[Elkhornsun]

After a week and hours on hold I finally talked to a person in tech support who had a working solution. Infuriatingly simple in that it only involves changing the default settings of the modem for use in a 3G area which is something no one in level one support knew. In verizon access manager disconnect from the network and then press keys and then in the dialog box enter diagvzw and press Enter to get the setup screen. Go to Settings and make these two changes: Set Mobile IP to OFF Set and set connection to Auto CDMA. Save the settings and exit, exit Verizon app and shut down the computer, remove the modem, restart the computer, reinsert the modem. My download speeds increased by 400% and my upload speeds tripled.

[willzzz99 · Accepted solution]

The fix for this is to install the latest version of VZAccess from www.vzam.net. After it runs let it update your SIM cards IMS settings to the latest. It should work without disconnects now. If it prompts you to update the firmware, DO IT. Then reboot. Please do this at least once on Windows because the firmware update only runs on Windows. Then you can reboot and install the latest version of VZAccess on Mac if you are using a Mac.

[iwantmyusb760]

The key stroke is Ctrl-D to access to login to these controls.  I was having same disconnect problem (every 10 minutes) in a 3G market with my 4G UML290, changed to HDR on settings form and it works fine now. diagvzw is the password to access settings.

[Neander]

Elkhornsun; I tried your fix: -IP=OFF, CDMA=Auto.    Re-loaded everything.  

It didn't hurt anything, but it doesn't seem to be a significant improvement either:  certainly nowhere near 400%, (which would have put my 3G into 4G speed).

I'm not saying it won't  work for others,  It just didn't  do it for me , at this time.   Let me play around with it a little more.

[Neander]

Elkhornsun; I take it back.   a little bit.     I just watched a whole episode on Hulu and didn't get a single "BUFFERING".

There may be something to your fix after all.

[TomThePiddler]

Thanks y'all, for I'm also in just a 3G area. I'm going to try your advice out...

My CradlePoint 1200 arrives next week.

And for the Mac (that's me), it is Option D, at least with the newest firmware 7.2.5 2644e (3/15/11).

Tom

[alkalinemo]

what do you mean by "and then press keys and then in the dialog box enter diagvzw"

what keys do you press to get to the dialog box??

thanks,

i hate this UML290 modem.it disconnects CONSTANTLY even after firmware and software updates!!!

[Swingray60]

The solution is open Access Manager enter Ctrl d password diagvzw go to settings and select HDR it is factory set to Global. I've been connected for hours and was constantly disconnecting before. 3G locked.

[rodneytrcy]

I am Having the same problems everywhere I go.  I am a truck driver and get kicked off every 3G network and 4G network I log onto.  Some stay connected longer than others but always result in disconnecting like my card has powered off.

[oneshrewddude]

Hello,

  I have a UML290 Air Card freshly installed by a Verizon Employee this morning. He installed the file below and the VZ Access Manager shows the latest software and firmware. My problem is that it connects for 30-120 seconds and it disconnects. I have 2 bars of 4G signal. Do you know why this is happening? Help! Thanks in advance

http://pcdn2-download.vzw.com/win/7.7/VZAM_7.7.1.5_2730h_PantechUML290.exe

XXXXXX

Dear XXXXXX,

Thank you for contacting our Verizon Wireless website. We are sorry to learn that you are having difficulty keeping a consistent wireless Internet connection. We will be happy to provide you with information that may help your connection.

We apologize for the inconvenience you are experiencing with your BroadbandAccess service. Verizon Wireless is committed to offering customers the most reliable service on America¹s best wireless data network. We understand that it can be frustrating to not have a reliable Internet connection.

You may be unable to maintain consistent wireless Internet connection due to various reasons. We will provide instructions for resolving the most common connectivity issues such as outdated software and a poor coverage area. To begin, here are some instructions that will allow you to update your PC card's software. This will not guarantee consistent performance but updated software should allow your connection to perform to its full potential. Please visit the link below, if your current version of VZAccess Manager is lower than the one listed on the site then uninstall VZAccess Manager and replace it with the one offered on the website.

http://www.vzam.net/download/supported.aspx

You can verify your current version by following the steps below.

1. Launch VZAccess manager

2. Click on Help on top bar

3. Select About VZAccess

4. This shows the VZAccess Manager software version

If you are currently on the fringe of our data network, this might cause you to lose your connection. Please visit the link below and select "BroadbandAccess and V-CAST Map" to verify if you are currently in a fringe service area.

http://www.verizonwireless.com/b2c/CoverageLocatorController?requesttype=NEWREQUEST

It is also possible that your connection might have become corrupted, we recommend that you follow the steps below to delete and recreate the connection.

1. Launch VZAccess Manager.

2. From the top menu, click Options > Diagnostics.

3. Double-click Network Connections.

4. Right-click the Verizon Wireless VZAccess icon then click Delete.

If present, right-click the NationalAccess / BroadbandAccess icon then click Delete.

If using a GlobalAccess device, right-click the VZGlobal icon then click Delete.

5. Click Yes.

6. Close the Network and Dial-up Connections Control Panel by clicking the X in the upper right corner.

7. Click Close.

8. Click File > Exit, to close VZAccess Manager.

9. To automatically recreate the dial-up connection, relaunch VZAccess Manager.

Please note that if you are receiving "Error 2107", there is a utility available that will provide a solution to resolve this error. To download the utility and installation instructions, please visit the link below and click on "UML290 VPN Connection Issues - Read Me ":

http://vzam.net/download/download.aspx?productid=921

Once you have completed the above steps, your issue should be resolved. If your connection continues to disconnect, please contact the Wireless Data Technical Support department at your convenience. Our representatives are available 6 AM to 11 PM Central Standard Time, 7 days a week and may be reached by dialing: 1-800-922-0204 and selecting option number 3.

Speaking with you in person is the only way to ensure that we have investigated all possible factors that may contribute to the behavior you have described. Our support technicians will obtain the necessary information and then escalate to the next tier of technical support to ensure a timely resolution.

Other tips and helpful information regarding your Mobile Broadband service can be found at http://support.verizonwireless.com/clc/ . We appreciate your business and thank you for choosing Verizon Wireless.

Sincerely,

######

Verizon Wireless

Data Technical Support

These steps solved nothing!

In the end, this is what fixed my problems with disconnections:

Open VZ_ACCESS_MANAGER

Ctrl+D

Password: diagvzw

Settings

Change Mobile IP Preferred to Mobile IP Off.

Change Global to Auto CDMA.

Save Changes.

Connect to the network.

Disconnect from the network.

Close VZ_ACCESS_MANAGER

Open VZ_ACCESS_MANAGER

Ctrl+D

Password: diagvzw

Settings

Change Mobile IP Off to Mobile IP Preferred.

Change Auto CDMA to Global.

Save Changes.

Problem Solved!