First let me say that I work on call 24/7 for the railroad. This phone is how I am notified that I must be at work within two hours. I must check my board standing 20 plus times a day to guess when I'll go to work. I can barely so at under 1Mbp. I came to Verizon a couple of years ago because they were the best. I could care less that they are more expensive because it reflected in the service. Now here am with 1-2 bars over the last week or so and my throttled data i consistently under 1 Mbps. I am currently experiencing.30-.50 for the last hour (10-11 pm cst) in the greater Kansas City area 64016.
I just got off a chat session with techical support and was a few words shy of her telling me "sucks to be you". I have the screen shots if uploading is possible to this. I dealt with CS about 6 weeks ago over the throttled speed and was told that is normal. I've read over a dozen posts with customers experiencing the exact same problem the last 10 days or so. As much as a warm and heart felt apology would make this slightly better, it will not cut it. I'm done wasting 30 plus minutes with tier 2 support to get told they can do nothing. How does a Mega company like this make such a mistake taking on this unlimited data with no way to fix it for your paying customer? We have two cell lines and a 4GLTE modem for the kids home usage since we live outside the city. Everything was amazing before unlimited. Even if my bill was 300-400 bucks a month. At least I got what i Paid for. Now a large amount of us are dealing with the worst coverage and service that we have ever experienced. Please tell me someone has a solution and a quick one before I have to go to T-Mobile? It's about principal and service, not money. I don't care how much it will cost me to leave. One single call that doesn't come through from my employer and I will be out a thousand bucks and disciplined.
We are having similar issues. We upgraded to the unlimited and the service and speed is worse than old fashioned dial up, literally. I'm a healthcare provider and can't even use the mifi internet to do patient charting anymore. I was blatantly lied to and spent money on new phones and devices and data plan that is absolutely horrible. I cannot even use it. We are going to cancel our verizon. We've Been customers for 15 years. Very disappointed as it is affecting my job and the health of my patients.
We want to find a solution that's right for you. When you spoke to technical sport may we ask what troubleshooting steps were taken? KleoL_VZW
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The same normal steps you always ask me to check. Check phone for carrier and operaring updates, cycle phone, cycle modem and antenna, etc. I was a communications specialist in the military for 10 years. It's not on my end.
So this is a waste of time.. how many hours or days does it take to get a reply after you asked for more info?
Thank you for verifying what I believed. I too have an unlimited card that is throttled to 1.09 Mbps down and 0.39 Mbps and I have not even used any data yet this month!!!????