People can't hear me on calls
aneighb
Enthusiast - Level 1

People are having trouble hearing me on calls. The call isn't dropped and I usually have at least 2-3 bars of service.  I can usually hear who I'm calling, but they can't hear me. Also, it doesn't matter whether it's an inbound or outbound call. It's also intermittent - some calls work fine, but others not at all.

At first I thought it was my iPhone, but I've tested the mics and they all work. It also occasionally happens to my husband's phone, so it's not likely a phone-specific issue. The problem is most prevalent when we're at home, but it does occasionally happen out and about. I've tried all of the following with NO improvements:

1) Tried with Wifi calling On and Off

2) Tried turning airplane mode on and back off

3) Tried looking for any software updates

4) Disconnected from all Bluetooth devices

5) Took to Verizon store and got them to do a network reset. They also switched me to eSim

6) Turned device off and back on. 

7) Tried with speakerphone and AirPods. 

Any advice would be greatly appreciated!

21 Replies
timwigle
Newbie

I have this same problem. Over multiple phones now and when using wifi calling which I need to use because cell service isn’t strong at my house. The only way I’ve figured to solve it is to use AirPods and not hold the phone in my hand when making calls. It works most of the time. Any insight would be appreciated 

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vzw_customer_support
Customer Service Rep
@timwigle  wrote: I have same problem.  When I hold the phone in my hand using wifi calling in my house, eventually the other person I am talking to stops hearing me, but I can still hear them.  When I use airpods this doesn't happen. nearly as often.  I wonder if my hand shields the WiFi while I am holding it and that it why the other person stops hearing me.

timwigle, thanks for sharing. Wi-Fi travels via radiowaves basically, which can be impeded by objects. Where your router is in your home is important as well as where you're taking the call. Sometimes cases or objects getting in the way of the signal on the phone itself can play a part. Does the issue when holding the phone occur more often in a paticular spot in the home or no matter where you're using your phone on Wi-Fi Calling? 

-John

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timwigle
Newbie

It happens when I am standing 10 feet away from my router, maybe a little bit more often if I am farther away, but not a huge difference in frequency.  I use a basic plastic case.  It's happened to several generations of phones I have owned, and also happens to my wife's phone.

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vzw_customer_support
Customer Service Rep

Oh, no! Dealing with equipment issues can be frustrating, especially if you are encountering audio issues. Verizon is here to help. 

 

When did the issue start? What recent changes have you made? Aside from the audio, any other problems?

~Gilbert

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HOOPNGOOFY
Enthusiast - Level 2

We have to take our calls in the backyard or some times a certain spot in our kitchen works.  This affects both mine and my husband's phone.  We have done all of the above and just this last week was on with customer service for over2hours repeating the same list AGAIN!!  They "RESET" our phones then at the end of the call, we were told that "the current plan you are on is no longer available which may be contributing to your issue; here is the new plan that would be best for your data habits". 

We did not change our plan.  How absurd, if this is true, a company would force their customers to change plans by screwing with their service.  

After all this, the next phone call, they couldn't hear me.  My husband called back customer service and they wanted to go through the same 2 hour runaround we had the night before.  So frustrating be cause these carriers have by the you know what's

I wish someone would please contact me 

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vzw_customer_support
Customer Service Rep

Thanks so much for that information, HOOPNGOOFY! It's interesting that you do not experience the issue when connected to Airpods. Is the same true for your line, if you connect the Airpods to your phone? What signal do you typically see at home?

~Izzy

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vzw_customer_support
Customer Service Rep

Hello, HOOPNGOOFY. Help is here as we always want you to have access to your phone services. Please tell me more. I see you stated you have to go to your backyard to have the ability to hear someone. Does this primarily happen at your home? Does it always work upon leaving your home or any place indoors? 

-Natasha

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HOOPNGOOFY
Enthusiast - Level 2

Hello Natasha!

This only happens at our home.  If my husband uses his airpods the issues don't arise.  My zip code is 89005 and we have been told there is only 1 tower near my town.  

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vzw_customer_support
Customer Service Rep
@HOOPNGOOFY  wrote: Hello Natasha! This only happens at our home.  If my husband uses his airpods the issues don't arise.  My zip code is 89005 and we have been told there is only 1 tower near my town.  

SynthpopAddict did offer some great advice for dealing with indoor coverage concerns. There is one other option aside from a booster or a network extender, and that is Wi-Fi calling. This is the best option, as there is no added cost, and its something I use in my home where coverage isn't the greatest. Learn more here: https://www.verizon.com/support/wifi-calling-faqs/

-Joseph

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timwigle
Newbie

I have same problem.  When I hold the phone in my hand using wifi calling in my house, eventually the other person I am talking to stops hearing me, but I can still hear them.  When I use airpods this doesn't happen. nearly as often.  I wonder if my hand shields the WiFi while I am holding it and that it why the other person stops hearing me.

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vzw_customer_support
Customer Service Rep

timwigle, that's definitely strange. Do you happen to have a case on your phone? If so, would it be possible to try removing the case and using Wi-Fi Calling to see if the issue persists?

~Jesse

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SynthpopAddict
Master - Level 1

@HOOPNGOOFY, is Verizon the only provider in your area?  If there's only 1 Verizon tower and you're having that much trouble with your calls, either the tower is too far away from you or else your home is not in the right location to be picking up signal (wrong angle, too many trees, hills/mountains/some other obstruction absorbing the radio waves).  Your best bet is to ask around and see if any other carrier has better service and port out to them.  If Verizon is the only carrier around, though, then I would try to get a network extender from Verizon.  The other alternative is to install a 3rd party cell phone signal booster system in your home, but such systems are costly.

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I'm not a Verizon employee, just another customer trying to help.
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TAL124
Enthusiast - Level 1

I have had this problem for at least 2 years.  I've searched forums endlessly for a solution.  I've tried everything from clearing caches , device troubleshooting , full reset, etc.    Based on my hours of reading forum after forum as well as my own experience, I have narrowed the causes and/or contributing factors down to:

Triggered by receiving multiple mms during a call, but most specifically one with an attachment/photo.  Often experienced by those with network extenders and  can be reset by putting the phone in and  out of airplane mode.

Verizon has replaced my phone and the problem persists.  They have ignored my follow up emails requesting more help.  Mine is a business line, and is used all day for business calls.  I have found that there is a workaround:

If you put your phone in airplane mode, and then activate wifi, you will have blissfully uninterrupted calls.  Unfortunately, this means you can't leave your home which rather defies the purpose of a cell phone.  

Hopefully my workaround  will help someone else as they investigate this problem.  

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SynthpopAddict
Master - Level 1

Your workplace doesn't have Wi-Fi?  Depending on location, maybe there's another Wi-Fi network you could connect to.

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I'm not a Verizon employee, just another customer trying to help.
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vzw_customer_support
Customer Service Rep

Hi TAL124, I'm sorry to hear of your ongoing trouble with calls and want to make sure everything is being looking into for a possible soultion. Regrettably we do not have access to Business Accounts through this forum or Social Media. Please connect with the Business Support Team through vzw.com/contactus. 

-Melissa

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Madmama2000
Enthusiast - Level 1

Have had this same problem for almost a year. Have had two extenders. One didn’t connect, one not complete as it was missing wire that connects to tower and a supervisor failed to order the third on January 10. Customer service is terrible! 

vzw_customer_support
Customer Service Rep

Madmama2000, I want to make sure you have the service you need at home, and we're sorry about the repeated issues with ordering the replacement. Please be on the lookout for a Private Message so we can help.

~Jesse

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vzw_customer_support
Customer Service Rep

We appreciate you bringing your concern to our attention. A private note is being sent to assist.

*Andrea

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jhtraxler
Newbie

I am having the exact same problem. I would appreciate any guidance you have.

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vzw_customer_support
Customer Service Rep

It's certainly important that others are able to hear you during phone calls, jhtraxler. I know I would be reaching out for help if I were having the same issue. Let's start by gathering some details. When did this issue first start happening? Do any other devices/users in your household have a similar issue? Are you also using Wi-Fi calling or a Network Extender?

-Joseph

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